HR Shared Services Coordinator - Benefits

Tinker Federal Credit Union • Oklahoma City, OK

4d • $27

About The Position

Tinker Federal Credit Union (TFCU) is seeking an HR Shared Services Coordinator to support employees across the organization. The role provides first-level support for onboarding, offboarding, benefits administration, leave management, case management, and other HR shared services through phone, email, and case-management channels. It also provides administrative support to the HR department, handles confidential information, manages information flow between sources and HR leadership, and maintains employee records and files. The schedule is Monday through Friday, approximately 8:00 AM to 5:00 PM. This is a non-exempt position with a starting hourly rate of $27.35; actual placement depends on experience, organizational needs, and internal salary equity.

Requirements

• Associate degree, preferably in business or Human Resources, or 60 hours of college with a related major focus.
• Two years of experience in any combination of HR or business specialties, or branch operations administration.
• Applicable work experience and/or military experience may substitute for education at a rate of two years of experience for one year of education.
• Excellent customer service skills for internal members (employees).
• Ability to work independently while maintaining motivation and initiative.
• Excellent communication, proofreading, administrative, and organizational skills.
• Self-starter with relatable human resources and/or customer service experience.
• Ability to listen to employees and discern their needs.
• Willingness and ability to adapt and work with ambiguity.
• Ability and willingness to manage challenging situations professionally and empathetically.
• Strong punctuality and a sense of urgency for critical and unique situations.

Nice To Haves

• Benefits administration experience is highly preferred.
• Relevant but not required certifications or additional education may be eligible to satisfy minimum experience requirements.

Responsibilities

• Provide first-level employee support for onboarding, offboarding, benefits administration, case management, and other HR shared services.
• Deliver HR services through phone calls, emails, and case management.
• Maintain confidentiality, handle confidential correspondence, and exercise discretion, initiative, and attention to quality.
• Manage information flow between various sources and HR leadership.
• Support daily HR processes, including onboarding, offboarding, benefits administration, leave management, and other shared services.
• Prepare documents and reports, track departmental information, and manage assigned HR department projects.
• Serve as the HR records and file custodian by scanning and indexing employee records into appropriate files.

Benefits

• Competitive pay
• Robust benefits package
• Smart casual dress code
• Professional development and growth opportunities through training and continued education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree