HR Shared Services Analyst

INTEGRIS Health • Oklahoma City, OK

1d

About The Position

The HR Shared Services Analyst provides information, solutions, and resolution in response to inquiries about Human Resources-related issues and transactions in the HCM system. The analyst maintains HRMS databases for personnel actions and benefits changes and serves as a resource regarding employee personnel actions, benefit plan administration, and transactions.

This position responds to customer questions, processes HR transactions, maintains employee records and system data, and supports benefits and payroll-related inquiries. The analyst reports to the HR Shared Services Lead or Manager. The position may have additional or varied physical demands and/or respiratory fit-test requirements.

Requirements

• Must be able to communicate effectively in English, verbally and in writing.

Nice To Haves

• Bachelor’s degree in Human Resources or a related field preferred.
• Four years of experience working in an HR department, HR call center, payroll, HR information systems, benefits, or recruiting preferred.
• Previous work experience in human resources and/or healthcare preferred.
• Knowledge of Microsoft Office, Oracle, KRONOS, and ServiceNow preferred.

Responsibilities

• Respond to customer inquiries, coordinating responses with other Human Resources personnel and facilities across the system.
• Inform and educate customers about available services and self-service options.
• Analyze, research, and respond to employee questions regarding benefit programs.
• Interpret and apply HR policies when answering customer questions and processing transactions.
• Manage employment inquiries by assisting customers and directing and triaging concerns according to the employment process.
• Use solution management within the HR Help Desk call-center software for calls and customer interactions.
• Perform ongoing imaging and auditing of employee records.
• Review, analyze, and enter data in Human Resources Management Systems (HRMS) according to established policies and procedures.
• Execute, audit, and reconcile reports for billing and premium-payment processing.
• Process requests related to new hires, terminations, and status changes.
• Maintain data in the Oracle HCM database and conduct biweekly audits.
• Analyze problems concerning paid personal leave and payroll inquiries.

Benefits

• Front-loaded PTO
• Medical benefits through the INTEGRIS Health Network
• Financial assistance for continued education
• 24/7 health support

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed