HR Representative

ADP • Tempe, AZ

2d

About The Position

The HR Representative provides authoritative HR best practices, information, support, and guidance on human resource rules, regulations, policies, and procedures to ADP internal and external clients nationwide by telephone and email. The role requires sound judgment and independent decision-making to build strong client relationships and support clients through complex, difficult, and sensitive human resource and employee relations matters.

The representative researches and analyzes information from multiple resources, consults on complex technical issues, and prepares written communications and recommendations for clients. The position also supports ADP departments with HR best practices and information about HR Help Desk products and services; maintains Help Desk content, resources, tools, templates, and websites; and provides management reports on Help Desk utilization.

Additional duties include assigned product development and maintenance projects, internal training and facilitation, client handbook reviews, quality manual and seminar development, and other related work. The role serves as a resource and escalation point for team members, coaches and motivates staff, and has project management responsibilities.

Requirements

• 3–5 years of Human Resource Generalist experience.
• Continuing education necessary to maintain PHR/SPHR credentials and achieve the CA PHR, if not already certified.
• Bachelor’s degree or demonstrated equivalent experience.
• PHR or SPHR certification required within 12 months of the start date.
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Access.

Nice To Haves

• Experience serving multiple clients in advisory roles and handling a broad range of HR issues at senior organizational levels.

Responsibilities

• Protect client privacy and information.
• Provide HR best-practice support to client contacts across organizational levels, industries, HR knowledge levels, and worksite sizes.
• Use independent judgment to determine appropriate information and level of detail for clients.
• Guide clients through complex, difficult, and sensitive human resource and employee relations issues.
• Recommend effective problem resolution in line with standards, practices, policies, procedures, regulations, and government law.
• Guide clients in formulating and administering human resource plans and policies.
• Research information and analyze data from multiple sources to provide HR advice to internal and external clients.
• Research and consult on complex technical issues and prepare related written communications for clients.
• Support ADP Sales Staff, Payroll District Managers, Screening and Selection Services Account Managers, Customer Service, Compliance, and other departments with HR best practices, Help Desk product knowledge, and other requests.
• Maintain and update HR Help Desk content, resource libraries, tools, templates, and websites.
• Provide reports to management on Help Desk utilization.
• Work on assigned product development and maintenance projects.
• Provide internal training and facilitation to ADP employees; review client handbooks; and develop and maintain quality manuals and seminars.
• Provide expert client support on human capital management topics, including employee relations and dispute resolution, organizational change, and management practices.
• Develop strong relationships with internal and external clients and respond to internal client needs.
• Serve as a resource and escalation point for team members as needed.
• Coach and motivate staff to achieve performance and professional goals.
• Manage projects.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level