HR Reinvention Industry & Process Advisor Manager, Banking

Accenture•Milwaukee, NY

About The Position

As an Industry & Process Advisor Manager in HR Reinvention, you will help clients reimagine the HR function and lead future-state process and AI integration design. The role combines HR domain expertise, technical literacy, and AI-enabled process design to help clients improve business outcomes, transform HR operations, and deliver better employee experiences. You will consider how human workers, AI agents, and processes interact, and advise clients on creating and capturing value from AI and data. You will own process transformation design for assigned HR areas, from assessing market, regulatory, and technology changes through specifying future-state processes and planning adoption. You will also shape HR operating models, data and AI strategies, technology platform blueprints, and responsible AI approaches. The role includes client workshops and relationship management, benchmarking and change-impact analysis, playbook development, business development, and coaching junior practitioners. Travel varies by client needs and may be up to 80%.

Requirements

At least 5 years of experience in HR process excellence, process redesign, or management consulting focused on HR transformation.
At least 1 year of experience designing future-state HR processes with AI, including operating model changes, adoption approaches, and intelligent automation.
At least 1 year of experience integrating AI and automating HR business process design.
At least 1 year of deep expertise scoping and delivering project work in at least one HR domain, such as HR process and service design, HR operating model design, HR organizational design, HR analytics, or AI-enabled HR delivery.
Strong program management and written and verbal communication skills, including experience managing senior stakeholders.
Ability to lead client discovery workshops and present recommendations to senior HR and business leadership.
Proven track record building benchmarking analyses and change-impact assessments within the HR function.
Excellent leadership and people skills, with the ability to build effective teams, foster collaboration and inclusion, and build strong client relationships.
Ability to participate in C-suite-level HR and people-related conversations.

Nice To Haves

MBA or master’s degree.
Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation.
Applied knowledge of AI Design principles, including specifying agent autonomy levels, escalation triggers, and human-agent handoff quality in HR processes.
Experience designing end-to-end processes that include people, agents, and digital systems.
Understanding of core HR processes such as talent acquisition, onboarding, workforce data administration, leave administration, and offboarding.
Familiarity with digital HCM platforms such as Workday, SAP SuccessFactors, Oracle HR, and ServiceNow.
AI and data experience, including solutioning, designing, or delivering AI and data projects in an HR or enterprise context.
Understanding of AI strategy and ecosystem choices, and experience using AI-enabled industry benchmarking analyses and change-impact assessments.
Familiarity with process mining or digital twin approaches for HR process validation.
Experience contributing to business development, proposals, or RFP responses; ability to originate and shape new deals and lead go-to-market activities.
Entrepreneurial drive and ability to help teams work differently through AI strategy, intelligent automation, and process reinvention.

Responsibilities

Lead future-state HR process specification, AI integration design, operating model changes, and adoption planning for assigned HR functional areas.
Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior HR and business leaders; manage day-to-day client relationships and issue resolution.
Drive benchmarking analysis and change-impact assessments based on knowledge of HR functions across industries.
Facilitate design-thinking and co-creation workshops with cross-functional client teams to reimagine HR processes and employee experiences.
Connect HR operating model design to future-state processes and align transformation approaches with business strategy.
Define and structure HR data and AI strategy, including assessing AI maturity, building business cases and investment roadmaps, and shaping technology platform blueprints and data strategy.
Apply AX Design principles to HR process specifications, including AI agent autonomy levels, escalation triggers, and human-agent handoff quality.
Incorporate Responsible AI considerations into HR transformation vision and roadmaps; identify the people, processes, and technologies needed to develop and operationalize AI solutions in HR.
Support seamless, personalized, insight-driven employee experiences across HR touchpoints and the employee lifecycle.
Build and maintain documented redesign methods and playbook contributions for assigned HR functional process areas.
Contribute to business development by qualifying opportunities and co-authoring proposals.
Help define and implement HR processes using tools such as Workday, SuccessFactors, and Oracle Cloud.
Coach junior practitioners on HR process redesign, AI design principles, domain-specific trend assessment, and operating model design.
Lead teams of junior practitioners in effective use of AI tools and AI design principles in HR transformation contexts.