Industry Advisor, Hospitality

Klaviyo • Boston, MA

22h • $144,000 - $216,000 • Hybrid

About The Position

Klaviyo is seeking an Industry Advisor to accelerate its expansion in Hospitality, particularly Hotels & Travel and Entertainment & Recreation businesses. The role combines industry expertise, value consulting, and go-to-market execution. The advisor acts as a trusted resource and executive-level representative in prospect conversations to advance opportunities and drive closed-won ARR.

This highly visible, cross-functional position partners closely with Account Executives and Solutions Engineers and collaborates with Product, Product Marketing, Customer Success, Partnerships, and Enablement. The advisor supports high-impact deals while identifying repeatable patterns that can scale across the field, helping build a compelling and scalable hospitality sales motion. The role also shapes how Klaviyo engages the hospitality market through customer insights, product feedback, partner engagement, field guidance, and thought leadership.

The position may require up to 10% travel for onboarding, client or partner work, team meetings, and industry events. Travel is coordinated in advance.

Requirements

• 7–10+ years of hospitality marketing experience, gained in-house, at an agency, or with a technology platform.
• Deep applied experience in hospitality marketing and credibility advising colleagues and customers.
• Experience advising or presenting to executive stakeholders, such as CMOs, CDOs, and CEOs, and translating platform capabilities into business outcomes and value cases.
• Excellent communication and presentation skills, including the ability to make complex industry insights clear and actionable.
• Ability to work cross-functionally across Sales, Marketing, and Partnerships and influence without authority.
• Ability to teach, coach, and strategize, bring structure to ambiguity, and build credibility with customers and colleagues.
• Strategic thinking and commitment to the growth and evolution of the hospitality motion.
• Operational discipline and ability to motivate the broader Sales team to meet high performance standards.

Nice To Haves

• An additional 1–3 years of B2B SaaS experience in cross-functional roles that touch Sales; preferred but not required.
• Familiarity with hospitality platforms such as Oracle Opera, Guesty, Mews, Cloudbeds, Mindbody, and Zenoti.

Responsibilities

• Partner with Account Executives and Solutions Engineers to advance hospitality opportunities using vertical-specific positioning, real-world use cases, and knowledge of prospects’ operational realities.
• Join strategic sales calls to build buyer confidence, reinforce Klaviyo’s commitment to hospitality, and help address objections concerning data, integrations, and organizational change.
• Build relationships with high-potential prospects, industry influencers, and partner-aligned accounts to progress deals and inform go-to-market strategy.
• Turn effective discovery, demo, and late-stage sales practices into repeatable playbooks, documenting successful patterns from discovery through closed-won.
• Translate Klaviyo’s platform into business outcomes for executive decision-makers and partner with prospects to develop business cases for platform value and revenue impact.
• Promote value-led selling by introducing ROI discussions early in the opportunity cycle and defining the economic buyer KPIs that support each value case.
• Provide hospitality-specific value benchmarks to Value Consulting and Product Marketing teams.
• Synthesize customer conversations, market research, industry news, and win/loss patterns into actionable seller guidance and vertical playbooks.
• Own a recurring Hospitality Field Intelligence memo that shares customer needs and competitive gaps with Product, Product Marketing, and Customer Success.
• Collaborate with Product Marketing on hospitality-specific messaging and go-to-market motions, and provide insights for sales plays across Product Marketing, Partner Marketing, Enablement, and Sales Leadership.
• Work with Marketing on hospitality campaigns and thought leadership; facilitate CMO/CXO roundtables; and support case studies and storytelling assets.
• Represent Klaviyo at industry events, executive forums, customer advisory boards, webinars, regional events, and co-branded partner programs to generate pipeline and build credibility.
• Share field feedback with Product and Engineering about customer needs, competitive gaps, platform direction, real-world usage, and enterprise requirements.
• Perform other related duties as assigned.

Benefits

• The total compensation package may include participation in the annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, and sign-on payments.
• Comprehensive health, welfare, and wellbeing benefits based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed