HR Records Lead

Allegis Group•Hanover, MD

6d•$69,500 - $104,300•Hybrid

About The Position

As a member of Allegis Group's HR Shared Services department, the HR Records Lead supervises daily operations for the HR Records, Custodian of Records, and Unemployment teams across U.S. and Canadian HR records operations. The role ensures compliance, operational efficiency, and high-quality service delivery. It includes establishing individual and team goals, managing daily tasks and performance development, and partnering with operating companies, Field Support and Onboarding leadership, HR, Employee Relations, IS, and Legal. The position requires functional knowledge of employment personnel file management throughout the employee lifecycle, I-9 and E-Verify compliance, records auditing, subpoena fulfillment, and unemployment claims processing. The Lead also provides project leadership and supports the team in achieving strong performance, quality, and business value. In-office presence is required at least four days per week.

Requirements

Four or more years of experience in Human Resources, enterprise operations, or compliance.
Advanced knowledge of I-9 and E-Verify compliance and records regulations.
Proficiency in PeopleSoft, Excel, Smart ERP, Salesforce, and PowerPoint.
Functional knowledge of employment personnel file management, subpoena fulfillment, and unemployment claims processing.
Strong leadership and team management skills, including the ability to coach, mentor, and develop team members.
Strong analytical and problem-solving skills, including root cause analysis.
Attention to detail, deadline orientation, and ability to manage multiple tasks and competing priorities.
Clear written and verbal communication skills and the ability to facilitate meetings.
Flexibility and adaptability when implementing processes and communicating changes.
Solution-oriented approach and ability to identify efficiency and compliance opportunities.
Professionalism and integrity when handling sensitive employee data and compliance matters.
Ability to resolve conflicts and conduct difficult conversations with directness and professionalism.
Ability to influence others and drive shared goals across cross-functional teams.
Business acumen and ability to connect HR records operations to broader business outcomes.

Nice To Haves

Associate's degree preferred; an equivalent combination of education and work experience is considered.
Prior supervisory experience preferred.

Responsibilities

Supervise, train, and develop the HR Records, Custodian of Records, and Unemployment teams, setting expectations tied to SLAs, quality standards, and productivity metrics.
Assign and balance workloads according to volume, priorities, and team capacity, ensuring coverage during PTO, turnover, and peak periods.
Conduct performance development check-ins, evaluations, and career conversations, and provide coaching, feedback, and development planning.
Serve as the escalation point for complex HR Records, Custodian of Records, I-9, E-Verify, and Unemployment issues or inquiries.
Monitor production, error, SLA, and capacity reports; identify trends and root causes; and implement corrective actions.
Build relationships with operating company field support leadership and Employee Relations, HR, IS, and Legal teams to promote alignment and consistent service.
Identify efficiency and compliance improvements, reduce business expenses and legal risk, and establish or update Standard Operating Procedures.
Oversee the Unemployment claims team and its engagement with the third-party vendor, ensuring quality and timely claims processing.
Oversee Custodian of Records processes and coordinate subpoena and records-request fulfillment with Legal, Employee Relations, HR, Payroll, and Workers' Compensation.
Present HR Records information to Field Support Groups, HR Shared Services, and organizational leadership, using data and reporting to communicate performance.
Ensure compliance with record-keeping requirements across all teams.
Track and report operational issues to HR Shared Services leadership.
Assist the HR Manager with department-related projects and initiatives as assigned.

Benefits

Medical, dental, and vision coverage
Hospital plans
401(k) retirement plan with pre-tax and Roth post-tax contributions
Company-paid Basic Life and AD&D insurance, plus voluntary Life and AD&D coverage for employees and dependents
Company-paid short- and long-term disability
Health and dependent care spending accounts (HSA and DCFSA)
Transportation benefits
Employee Assistance Program
Tuition assistance
PTO, Allegis Group Paid Family Leave, and Parental Leave
Bonus eligibility