HR Records Lead

Allegis Group•Hanover, MD

6d•Onsite

About The Position

As a member of Allegis Group's HR Shared Services department, the HR Records Lead supervises the daily operations of the HR Records, Custodian of Records, and Unemployment teams and their associated processes. The role ensures compliance, operational efficiency, and high-quality service delivery across U.S. and Canadian HR records operations. The Lead manages day-to-day responsibilities including establishing individual and team goals, daily task management, and performance development, while partnering with operating companies, Field Support and Onboarding leadership, HR, Employee Relations, IS, and Legal to ensure consistent customer support and regulatory compliance. The position requires functional knowledge of employment personnel file management throughout the employee lifecycle, I-9 and E-Verify compliance, records auditing, subpoena fulfillment, and unemployment claims processing. The Lead also provides project leadership and supports the team in achieving high performance, quality, and business value. In-office presence is required at least four days per week.

Requirements

Four or more years of experience in Human Resources, enterprise operations, or compliance.
Advanced knowledge of I-9 and E-Verify compliance and records regulations.
Proficiency in PeopleSoft, Excel, Smart ERP, Salesforce, and PowerPoint.
Functional knowledge of employment personnel file management, subpoena fulfillment, and unemployment claims processing.
Strong leadership and team management skills, including the ability to coach, mentor, and develop team members.
Analytical and problem-solving skills, including root cause analysis.
Detail-oriented and deadline-driven, with the ability to manage multiple tasks and competing priorities.
Clear written and verbal communication skills and the ability to facilitate meetings of varying sizes.
Adaptability and the ability to implement new processes and communicate changes effectively.
Ability to identify opportunities for increased efficiency and compliance.
Professionalism and integrity when handling sensitive employee data and compliance matters.
Ability to resolve conflicts and conduct difficult conversations with directness and professionalism.
Ability to influence others and drive cross-functional teams toward common goals.
Business acumen and ability to connect HR records operations to broader business outcomes.

Nice To Haves

Associate's degree or equivalent combination of education and work experience.
Prior supervisory experience.

Responsibilities

Supervise, train, and develop the HR Records, Custodian of Records, and Unemployment teams, establishing clear performance expectations tied to SLAs, quality standards, and productivity metrics.
Assign and balance workload based on volume, priorities, and team capacity, and ensure consistent coverage during PTO, turnover, and peak workload periods.
Conduct performance development plan check-ins, performance evaluations, and career conversations; provide ongoing coaching, feedback, and development planning.
Serve as the escalation point for complex HR Records, Custodian of Records, I-9, E-Verify, and Unemployment issues or inquiries, resolving or redirecting them appropriately.
Monitor team performance using production, error, SLA, and capacity reports; identify trends, diagnose process breakdowns, and implement corrective actions.
Develop and maintain relationships with operating company field support leadership and Employee Relations, HR, IS, and Legal teams to support cross-functional alignment and consistent service delivery.
Identify opportunities for efficiency and compliance improvements, reduce business expenses and legal risk, and establish or update Standard Operating Procedures.
Oversee the Unemployment claims team and its engagement with the third-party vendor, ensuring quality and timely claims processing.
Oversee Custodian of Records processes and coordinate with Legal, Employee Relations, HR, Payroll, and Workers' Compensation on subpoena and records request fulfillment.
Conduct HR Records presentations for Field Support Groups, HR Shared Services, and organizational leadership, using data and reporting to communicate performance.
Ensure compliance with record-keeping requirements across all teams.
Track and report operational issues to HR Shared Services leadership as needed.
Assist the HR Manager with department-related projects and initiatives as assigned.

Benefits

Medical, dental, and vision plans
Hospital plans
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Company-paid Basic Life and AD&D insurance, plus voluntary Life and AD&D coverage for employees and dependents
Company-paid short- and long-term disability
Health and Dependent Care Spending Accounts (HSA and DCFSA)
Transportation benefits
Employee Assistance Program
Tuition assistance
Time off and leave, including PTO, Allegis Group Paid Family Leave, and Parental Leave
Bonus eligibility