[Seasonal] HR & Reception Assistant
About The Position
The HR & Reception Assistant serves as the first point of contact for employees, applicants, guests, and the public. The role provides front-desk reception services, manages incoming calls for Human Resources and the organization’s main business line, and assists applicants and new hires with employment applications and onboarding through self-service kiosks. The ideal candidate is customer-service oriented, organized, approachable, and able to handle sensitive information professionally and discreetly. This is a temporary seasonal, hourly position starting November 1, 2026, with an anticipated end date of January 24, 2027. Employment may end earlier or be extended based on operational needs. The schedule varies during the season: 4–5 days per week, Monday through Friday, from November 1–30; five days per week, Monday through Friday, from November 30–January 1; and 6–7 days per week, sometimes up to 10 hours per day, from January 4–24 to support the National Western Stock Show. The office is closed on Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. The position is based at the National Western Complex, a multi-purpose indoor and outdoor commercial and agricultural complex where dusty conditions and animals may exist. Compensation is $20.00–$22.50 per hour based on experience. Paid sick time is provided at one hour for every 30 hours worked. Offers are contingent on successful completion of a criminal background check. WSSA/NWSS is a drug- and alcohol-free employer with a zero-tolerance drug policy, including marijuana, and is an equal opportunity employer that values diversity.
Requirements
- High school diploma or GED.
- At least one year of experience in customer service, reception, administrative support, or a related role.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
- Ability to interact professionally with employees, applicants, and visitors from diverse backgrounds.
- Strong organizational skills and attention to detail.
- Ability to handle confidential information with discretion.
- Ability to multitask and work effectively in a fast-paced environment.
Nice To Haves
- Previous experience in Human Resources, recruiting, or front-office administration.
- Experience assisting applicants or customers with online systems.
- Familiarity with applicant tracking systems (ATS) or HRIS platforms.
- Bilingual skills.
Responsibilities
- Serve as the primary receptionist for Human Resources and secondary receptionist for the main business line.
- Greet and direct visitors, applicants, vendors, and employees professionally and warmly.
- Answer, screen, and route incoming calls on the general business and HR phone lines.
- Respond to routine inquiries and direct callers to the appropriate department or individual.
- Receive and distribute incoming mail, packages, and deliveries.
- Assist job applicants with the online application process and onsite application kiosks.
- Troubleshoot basic technical issues related to kiosk use or online applications.
- Answer general questions about available positions, employment opportunities, and the hiring process.
- Provide applicants with a welcoming and positive candidate experience.
- Assist new hires with completing electronic onboarding documents using kiosks or workstations.
- Guide new hires through onboarding procedures and required employment documentation.
- Verify onboarding paperwork is complete and escalate issues to HR staff as needed.
- Schedule and coordinate onboarding appointments when needed.
- Maintain confidentiality of employee and applicant information.
- Perform routine HR administrative tasks, including filing, scanning, data entry, and document management.
- Maintain employee and applicant records in accordance with company policies.
- Prepare employment packets, orientation materials, and forms.
- Support employee communications and HR-related events.
- Help maintain HR bulletin boards and informational displays.
- Perform other administrative and customer service duties as assigned.
Benefits
- Paid sick time at the rate of one hour for every 30 hours worked.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
