HR Program Manager

U.S. Bank•Charlotte, NC

3d•Hybrid

About The Position

The HR Program Manager will help shape the responsible adoption of Artificial Intelligence across Human Resources. The role measures AI adoption and business impact, coordinates governance and risk activities, and translates data into insights for senior leaders. It partners with HR, Technology, Risk, Compliance, Information Security, Legal, Data Governance, and AI teams to implement AI capabilities responsibly and demonstrate their value. The role requires working from a U.S. Bank location three or more days per week.

Requirements

Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, Human Resources, Risk Management, or a related field.
3–5 years of experience in business analysis, program management, governance, risk management, strategy, analytics, or a related discipline.

Nice To Haves

Strong analytical skills with experience developing KPIs, dashboards, business cases, or executive reporting.
Experience working with large data sets and tools such as Power BI, Tableau, or Excel.
Experience supporting cross-functional programs involving multiple stakeholders.
Familiarity with AI, Generative AI, AI governance, Responsible AI, technology risk, privacy, or compliance.
Experience developing ROI analyses, financial models, or value realization frameworks.
Experience in Human Resources, financial services, consulting, technology, or another highly regulated environment.
Strong communication skills with the ability to translate complex information into clear business insights.
Highly organized, collaborative, detail-oriented, and comfortable navigating ambiguity and multiple priorities.
Analytical and data-driven skills, including analyzing data, developing KPIs, measuring performance, and translating insights into business outcomes.
Understanding of AI governance, risk management, compliance, controls, and responsible AI practices.
Ability to simplify complex information and create clear, compelling presentations and recommendations for senior leaders.
Business and financial acumen, including connecting initiatives to business value through ROI analysis, financial modeling, and value realization.
Ability to build relationships and influence effectively across HR, Technology, Risk, Compliance, Legal, and other teams.
Program management ability to manage multiple priorities, dependencies, approvals, and deliverables simultaneously.
Adaptability, problem-solving, and ownership while navigating ambiguity and balancing innovation with appropriate risk management.

Responsibilities

Develop dashboards, KPIs, and reporting to measure AI adoption, usage, performance, and business impact.
Analyze productivity gains, efficiencies, cost savings, and the overall value of AI initiatives.
Build business cases, ROI analyses, executive scorecards, and leadership presentations.
Coordinate AI governance, risk reviews, approvals, documentation, and ongoing compliance requirements.
Partner across HR, Technology, Risk, Compliance, Legal, Information Security, Data Governance, and AI teams.
Track milestones, decisions, risks, dependencies, and action items across multiple AI initiatives.
Identify trends and opportunities to improve AI adoption, governance processes, and value realization.
Support pilots and testing of new AI capabilities within HR.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension