HR Process & Systems Analyst

Texas Capital•Richardson, TX

About The Position

The HR Process & Systems Analyst serves as a subject-matter expert on Workday HCM and supports system configuration, testing, troubleshooting, releases, enhancements, integrations, and implementations. The position analyzes HR processes across recruitment, onboarding, employee lifecycle, performance management, benefits, leave, and offboarding to identify inefficiencies and implement standardized, scalable improvements aligned with HR best practices and organizational goals. The role collaborates with HR Business Partners, Centers of Excellence, Technology, and business leaders to gather requirements, map current- and future-state processes, and support change management. It also maintains process documentation, training materials, and knowledge bases; delivers training and end-user support; monitors KPIs and SLAs; and helps ensure process and data handling meet internal policies, employment regulations, compliance, and privacy requirements. The role may also take on other duties or projects based on organizational needs.

Requirements

Bachelor’s degree in human resources, business administration, or equivalent experience.
3–5 years of progressive experience in HR Operations, HR process improvement, or a related area.
Strong HR Generalist foundation and hands-on knowledge of core HR domains, including recruiting/talent acquisition, onboarding, employee relations, performance management, benefits, compensation fundamentals, and compliance.
Proven experience with Workday HCM; configuration, business process design, reporting, and troubleshooting experience is preferred.
Solid data skills, including proficiency in data extraction, analysis, and visualization.
Advanced Excel functions and pivot tables.
Demonstrated ability to map, document, and optimize end-to-end processes.
Excellent analytical, problem-solving, and critical-thinking skills.
Strong communication and stakeholder management abilities, including the ability to translate technical and process concepts for non-technical audiences.
Experience with change management and training delivery.

Nice To Haves

Experience with Workday Report Writer, Prism, or similar tools.
Workday certifications, such as HCM Core, Business Process, or Reporting.

Responsibilities

Serve as a Workday subject-matter expert across HCM, including Core HCM, Talent, Absence, Benefits, and related modules; configure, test, and support process enhancements, business process frameworks, and integrations.
Configure, test, validate, and maintain Workday business processes and system functionality.
Troubleshoot system issues, research root causes, and work with internal teams or vendors to resolve problems.
Support Workday releases, enhancements, testing activities, and system implementations.
Assist with user security, data audits, and system access management.
Analyze HR processes, including recruitment, onboarding, employee lifecycle, performance management, benefits administration, leave management, and offboarding, to identify inefficiencies, bottlenecks, and improvement opportunities.
Design, document, and implement standardized, scalable process improvements and procedures aligned with HR best practices and organizational goals.
Collaborate with HR Business Partners, Centers of Excellence, Technology, and business leaders to gather requirements, map current- and future-state processes, and drive change management.
Develop and maintain process documentation, training materials, and knowledge bases; deliver training and support HR team members and end users on optimized processes and Workday functionality.
Monitor process performance through KPIs and SLAs and recommend and implement data-driven adjustments.
Coordinate system upgrades, feature releases, testing activities, and change management efforts.
Ensure processes and data handling comply with internal policies, employment regulations, compliance requirements, and data privacy requirements.
Lead or participate in cross-functional process improvement projects.
Perform other duties or projects assigned based on organizational needs.