HR Operations & Systems Specialist

Chai Vision•201 District, VA

1d•Onsite

About The Position

The HR Operations & Systems Specialist keeps Chai Vision’s people data accurate, HR systems well run, and day-to-day HR operations moving smoothly. The role owns HR data across tracking sheets and integrated systems, including BambooHR and Workable, manages HR software access and permissions, and runs onboarding and offboarding for a global team. It uses Excel, Google Sheets, AI tools such as Claude, and automation to reduce manual work, support audit readiness, and provide leadership with reliable HR reporting while supporting employees across Pakistan, the US, the Philippines, and the Dominican Republic. This is a hands-on, onsite role based at the company’s Lahore office in Valecia Town, Pakistan, with work hours of 9 AM–5 PM EST. The position supports HR data management and systems integrity, software administration and access, daily HR operations, reporting and performance tracking, and regional HR support for Pakistan and the Philippines.

Requirements

At least 2 years of experience in HR operations, HR administration, HR systems, HRIS support, or a similar role.
Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.
Hands-on experience administering HR software, an ATS, or an LMS; BambooHR or Workable experience is preferred.
Strong working knowledge of HR data management and employee lifecycle processes.
High proficiency in Excel and Google Sheets.
Comfort using AI tools such as Claude and automation tools in daily work.
Excellent written and spoken English.
Detail-oriented and highly organized, with the ability to handle confidential information responsibly.
Clear, approachable communication skills and ability to work with global teams.
Ability to adapt quickly to changing priorities and take a hands-on approach to work.
Availability to work 9 AM–5 PM EST onsite at the Lahore office in Valecia Town.

Nice To Haves

Hands-on experience with BambooHR or Workable.
Experience building, cleaning, and automating HR trackers.
Familiarity with Claude and automation tools.

Responsibilities

Own and maintain HR data across tracking sheets, including attendance, PTO, leave balances, headcount, and employee records.
Keep BambooHR and Workable synchronized so candidate and employee data flows correctly between systems.
Audit, reconcile, and de-duplicate records to maintain accurate and consistent data.
Use Excel, Google Sheets, AI tools such as Claude, and automations to streamline reporting and reduce manual data entry.
Help define HR data and operational processes that improve accuracy, compliance, and efficiency.
Administer HR software accounts, groups, and permissions; handle provisioning, access changes, and de-provisioning.
Provide first-line troubleshooting for HR applications and coordinate with internal IT or vendors as needed.
Administer the Learning Management System and support training uploads and new training initiatives.
Work with IT to track office equipment records and coordinate equipment issuance and retrieval.
Manage the HR inbox and respond to employee queries.
Process PTO and leave approvals and keep attendance trackers current.
Run onboarding and offboarding, including software access setup and removal.
Process contractor invoices and coordinate approvals with Finance.
Create, curate, and distribute the company newsletter.
Generate regular HR reports and updates for leadership from tracking sheets and the ATS.
Send weekly Worktivity and Hubstaff reports to managers every Monday and coordinate report recipients.
Track and report on the company’s retention rate.
Support quarterly performance review tracking, policy audits, and equipment inventory reconciliation.
Maintain Pakistan attendance, PTO, and tracking sheets and cross-reference BambooHR with Worktivity.
Administer BambooHR accounts and permissions for Pakistan staff.
Handle Pakistan employee queries, leave approvals, and onboarding and offboarding.
Support Philippines payroll and overtime tracking.