HR Operations & Systems Specialist

Cynosure, LLC•Westford, MA

1d•$85,000 - $90,000

About The Position

The HR Operations & Systems Specialist is responsible for developing, implementing, and maintaining human resource information systems (HRIS) used to collect, retrieve, access, and use employee information for HR planning and activities. The role maintains internal database files and tables and develops custom reports to meet the needs of HR management and staff. The specialist works with HR personnel to evaluate HRIS software and hardware needs and may design new or modify existing systems as demands change. The role often coordinates with payroll on data retrieval and reporting and may serve as the HR department liaison to MIS/IT. The position manages process improvements and HRIS maintenance, supports system upgrades, reporting, training, audits, employee queries, and international user support, and partners with internal stakeholders and third-party vendors on integrations, troubleshooting, and process improvements. The incumbent may perform other related activities as reasonably required by business needs.

Requirements

Bachelor’s degree in Human Resources, Accounting, or a relevant field; a bachelor’s degree is equivalent to three years of experience.
Two to five years of relevant experience.
Understand and use qualitative and quantitative measurement and data-collection design principles.
Advanced skills in Microsoft Office Suite or related software.
Excellent analytical and problem-solving skills, including the ability to spot numerical errors.
Excellent organizational skills and attention to detail.
Ability to work under tight deadlines.
Ability to understand the broader business context and prioritize time and resource investment to align leaders and subordinates for maximum impact.
Strong verbal, written communication, and interpersonal skills, with the ability to articulate ideas clearly and concisely.

Nice To Haves

Experience with Ceridian (Dayforce).

Responsibilities

Manage projects and process improvement, applying change management experience to facilitate movement to new levels of quality.
Recommend process improvements.
Perform system maintenance and upgrades, including assisting with the review, testing, and implementation of HRIS upgrades.
Generate reports and queries, including writing, maintaining, and supporting reports for business needs.
Conduct training and develop user procedures, guidelines, and documentation.
Train new clients and system users on new processes.
Respond to employee queries within defined SLAs.
Perform audits on HR processes and documents.
Serve as the point of contact for international users and troubleshoot system errors or issues in a timely manner.
Work with internal stakeholders on integrations and troubleshooting involving HRIS and systems of record.
Partner with third-party vendors on process improvements.
Embody and live the company values.