HR Operations Manager

Aeroman•Jacksonville, FL

22h•Onsite

About The Position

The HR Operations Manager will oversee daily HR operations with a focus on stabilizing, standardizing, and improving processes. This role involves identifying opportunities to reduce manual work and implement automation and system-driven solutions, building and maintaining scalable workflows, SOPs, and documentation, and improving processes and experiences throughout the entire Employee Lifecycle. The manager will also partner cross-functionally to improve operational efficiency and consistency. Additionally, the role includes overseeing end-to-end payroll processes, supervising Payroll Specialists, managing benefits administration, leading the Benefits Specialist, owning billing reconciliation, vendor management, and contract oversight, and continuously improving processes related to payroll and benefits administration. The manager will also lead and develop a team, ensure compliance with employment laws, support audits, maintain accurate employee records, and leverage HR systems to improve efficiency and data accuracy.

Requirements

5+ years of HR operations experience with deep expertise in payroll and benefits
Strong hands-on experience with UKG is required
Proven ability to transform manual processes into automated, system-driven workflows
Experience navigating multiple systems, limited integrations, and heavy Excel usage
Strong knowledge of compliance (FLSA, ACA, ERISA, COBRA, etc.)
Experience with audits, reconciliations, and vendor management
Track record of building process documentation and operational structure from scratch
Experience supporting or preparing for HRIS implementations or transitions
Strong analytical and problem-solving capabilities

Nice To Haves

SAP experience is preferred
Bilingual English/Spanish is preferred

Responsibilities

Oversee daily HR operations with a focus on stabilizing, standardizing, and improving processes
Identify opportunities to reduce manual work and implement automation and system-driven solutions
Build and maintain scalable workflows, SOPs, and documentation
Improve processes and experiences throughout the entire Employee Lifecycle, from onboarding to offboarding
Partner cross-functionally to improve operational efficiency and consistency
Oversee end-to-end payroll processes, ensuring accuracy, timeliness, and compliance
Supervise and support Payroll Specialists, providing guidance, oversight, and development
Oversee benefits administration, ensuring effective management of enrollments, changes, and employee support
Lead and mentor the Benefits Specialist to strengthen operations, accountability, and professional development
Own billing reconciliation, vendor management, and contract oversight
Continuously improve processes related to payroll and benefits administration
Build and maintain strong relationships with Finance, benefits brokers, auditors, and vendor partners
Lead and develop a team that includes Payroll Specialists, a Benefits Specialist, and an HR Coordinator
Provide coaching, direction, and performance management
Establish clear expectations and promote accountability and continuous improvement
Foster a collaborative and service-oriented team culture
Ensure compliance with federal, state, and local employment laws (FLSA, ACA, ERISA, ADA, FMLA, etc.)
Support audits and ensure operational readiness
Maintain accurate and compliant employee records and HR processes
Identify areas of risk and implement improvements and controls
Leverage HR systems to improve efficiency, data accuracy, and reporting
Identify opportunities to reduce reliance on spreadsheets and improve system utilization
Partner with internal teams and vendors to improve system functionality and integration
Play an integral role preparing for and participating in core system transitions