HR/Operations Manager

Lead Exposure Elimination Project

5d•Remote

About The Position

LEEP is looking for an HR/Operations Manager who will serve as the “point person” for our entire team on all things HR. You will field, triage, and problem-solve a wide range of queries every week, administer and oversee our appraisal processes, and manage our Employer of Record relationships across various countries. This is a role for someone who takes pride in getting the details right, enjoys variety, and is comfortable working across different employment regulations. This is much more than a process oversight or administration role: an ideal candidate will be a strong strategic thinker and problem solver, with the ability to navigate novel and nuanced HR and employment issues and arrive at the best solution. You will report to the Head of People, who sets the people strategy and policies for LEEP. Your job is to make that strategy work in practice by running our people processes; understanding in detail the employment requirements of our various locations and keeping us compliant; and making sure every team member’s query is picked up, tracked, and resolved.

Requirements

At least three years’ work experience
Exceptional attention to detail
Highly organised, with a track record of managing a high volume of varied requests
Strong ownership and proactivity
Systems-oriented, with an aptitude for building processes that make work reliable and repeatable
Comfortable with ambiguity: the ability to work out a sensible answer when there is no playbook
A very strong multi-tasker who is comfortable in a fast-changing, start-up environment
Strong judgment and problem-solving skills
Discretion with sensitive information
Full professional proficiency in English

Nice To Haves

Experience in an HR or People role is desirable but not required (ideally with hands-on experience of employee relations, performance processes, and HR administration)
Experience of employment across more than one country, or with employer of record providers is desirable but not required
An HR qualification is desirable but not required
Experience working with senior leadership is desirable but not required
Experience living or working in low- and middle-income countries is desirable but not required
Additional languages are a plus

Responsibilities

Be the first responder for all people queries across the organisation (e.g., leave, contracts, and benefits to part-time requests, relocations, disputes, etc)
Triage and route queries, resolving them yourself or assigning them within the People team, and track every one through to a resolution
Spot patterns in what comes in and propose fixes to the policies or processes behind them
Handle sensitive and confidential matters with discretion and good judgement, escalating to the Head of People where needed
Deploy, run, and monitor LEEP’s performance and appraisal cycle, keeping managers and team members on schedule
Maintain and administer pay grids, and prepare the data and paperwork that pay reviews require
Deliver line manager training on people processes, including appraisals and handling common team member issues
Own LEEP’s day-to-day relationships with our employer of record (EOR) providers, including contracts, changes, invoices, and service quality
Keep people policies, contracts, and templates current and compliant across the countries where our team works
Research employment requirements in new or unfamiliar jurisdictions, draw on EOR and legal advice, and turn it into practical guidance
Contribute to EOR and entity decisions, with the Head of People owning the overall strategy
Ensure team member records and data are accurate and up to date
Prepare monthly payroll changes and coordinate with Finance and Operations for execution
Build and improve the systems, trackers, and processes that stop things falling through the cracks
Turn people strategy and policy decisions into clear processes, communications, and timelines
Flag risks, bottlenecks, and compliance issues early
Support with anything else reasonably required for LEEP to succeed