Human Resources Operations Manager

CHILDREN OF PROMISE NYC•New York, NY

12d•$70,000 - $75,000•Hybrid

About The Position

Children of Promise, NYC's (CPNYC) reimagines a just society that values the purpose of every child impacted by mass incarceration and removes barriers to create opportunities for children to thrive and achieve their full potential. CPNYC's mission is to support and advocate for the children of incarcerated parents while speaking out against root causes that affect the communities we serve, including systemic racism, poverty, and bias in our nation's criminal justice system. CPNYC has successfully developed an innovative model, the only one of its kind in New York City, which co-locates a licensed mental health clinic and children's centers in Bedford Stuyvesant, Brooklyn, and the South Bronx. CPNYC provides an array of youth development programming and services tailored to each child's individual strengths and challenges and fosters a unique uplifting environment to foster hope and resilience. Position Overview: The HR Operations Manager owns the compliance, administration, and infrastructure of the human resources function at CPNYC. This role is accountable for regulatory clearance and audit readiness across all program sites, oversight of payroll and administration of Paycom as the organization’s system of record, benefits and leave administration, compensation administration, employee relations, and policy and records management. CPNYC operates in one of the most heavily regulated staffing environments in the nonprofit sector. Every employee, intern, and volunteer with youth contact must complete a multi-agency clearance process before beginning work, and personnel records are subject to review by multiple funders and oversight agencies. The HR Operations Manager ensures that system runs reliably and that no program loses a start date or a contract to an administrative failure. This position partners closely with the Talent Acquisition Manager. Talent Acquisition leads talent attraction, candidate selection, onboarding, the internship program, the culture playbook, and staff development, while HR Operations manages the regulatory and administrative infrastructure supporting the employee lifecycle, including annual and new hire compliance training. Together, these functions develop and maintain the Human Resources Playbook and strengthen workplace culture and employee retention.

Requirements

Bachelor’s in Human Resource Management, Business Administration, or a related field; Master’s in Human Resources or a related field is a plus
Five (5) or more years of progressive human resources generalist or operations experience, including hands-on benefits and leave administration; non-profit experience preferred
Working knowledge of federal, New York State, and New York City employment law
Demonstrated experience administering an HRIS and overseeing full-cycle payroll processing; Paycom administration experience strongly preferred
Experience supporting a multi-site workforce that includes part-time, seasonal, or variable-hour staff
Direct experience with OCFS, DYCD, DOHMH, or OMH clearance and compliance requirements strongly preferred
Great attention to detail, excellent written and verbal communication skills
Excellent organizational discipline, with the ability to manage multiple compliance deadlines simultaneously
Relevant experience working with confidential information; extremely high reliability and integrity
Excellent team player and open to working in a fluid, fast paced environment with the ability to be flexible and adjust to competing demands
All CPNYC staff must successfully complete pre-employment clearance requirements prior to their start date, including a Statewide Central Register database check, a Justice Center Staff Exclusion List check, and fingerprint-supported criminal history screening.
Mandated reporter training is required of all staff.
Employment is contingent upon satisfactory completion of these requirements.

Nice To Haves

SHRM-CP, SHRM-SCP, PHR, or SPHR is a plus, not required

Responsibilities

Own the end-to-end pre-employment clearance process for all staff, interns, and volunteers with youth contact, including Statewide Central Register (SCR) database checks, Justice Center Staff Exclusion List (SEL) checks, fingerprint-supported criminal history record checks, and OCFS and DOHMH clearance packet submission and tracking
Maintain audit-ready personnel files meeting DYCD contract, DOHMH, and OMH requirements across all sites
Track licensure, credentialing, and supervision documentation for the Article 31 mental health clinic team
Administer annual and new hire compliance training, and track completion and renewal of mandated reporter training, CPR and First Aid certification, and all other required certifications, ensuring required coverage is maintained at every site during all program hours
Serve as the primary point of contact for personnel-related audits and monitoring visits, and prepare responses and corrective action plans as required
Maintain knowledge of industry trends and employment legislation and ensure organizational compliance with federal, state, and local legislation pertaining to all personnel matters
Serve as system administrator and owner of Paycom, the organization’s human resources and payroll system of record, including configuration, user access and permissions, workflow setup, data integrity, system updates, and management of the vendor relationship
Oversee end-to-end payroll processing in Paycom for all full-time, part-time, seasonal, and clinical staff across both sites, ensuring every pay cycle is accurate, complete, and processed on time
Own timekeeping administration in Paycom, including time and attendance configuration, pay rules, schedule and accrual setup, approval workflows, and resolution of exceptions with program supervisors
Review and approve payroll registers prior to transmission, and partner with Finance on funding, reconciliation, and accurate allocation of personnel costs across grant-funded programs
Maintain payroll compliance, including wage and hour requirements, overtime, pay frequency, wage notices and statements, required deductions, garnishments, and year-end reporting
Serve as the escalation point for employee payroll and timekeeping inquiries, and train managers and staff on Paycom timesheet approval and employee self-service
Meet the personnel and payroll information needs of leadership, finance, and funders through Paycom reporting
Monitor part-time hour thresholds and Affordable Care Act eligibility across a seasonal and variable- hour workforce
Monitor attendance and workforce reliability trends and report findings to program leadership and the Chief People Officer
Produce accurate personnel data and reporting for leadership, board, and grant reporting requirements
Build and maintain relationships with CPNYC brokers, and administer health, dental, vision, life insurance, and 403B plans, including eligibility, enrollment, open enrollment, vendor management, and all related employee communications
Administer all leave programs, including Family and Medical Leave Act leave, New York Paid Family Leave, New York State and New York City sick and safe leave, disability, and organizational leave policies
Administer workers compensation claims and unemployment insurance responses
Assist executive management in the annual review, preparation, and administration of the organization’s wage and salary program, and ensure salary disclosure compliance in all postings and offers
Implement HR policies and procedures consistently across all program sites, partnering with the Talent Acquisition Manager on the standards and expectations set out in the HR Playbook
Manage employee relations and corrective action processes, and conduct and document workplace investigations in consultation with the Chief People Officer
Work directly with department managers to assist them in carrying out their responsibilities on personnel matters, including performance documentation, discipline, and separation
Maintain and update the employee handbook and all HR policies in compliance with federal, New York State, and New York City law
Own records retention, confidentiality standards, and access controls for all personnel information
Manage offboarding administration, including final pay, benefits continuation, and records closure
Participate in weekly team meetings with the Chief Executive Officer, Chief People Officer, and Program leadership
Other duties as assigned based on department and/or organizational need