HR Operations Coordinator

Encompass Health • Birmingham, AL

11h • Onsite

About The Position

The HR Operations Coordinator provides support to the Human Resources department by assisting with Tier 1 employee inquiries and helping maintain smooth HR processes. This role is key in delivering high-quality service through the internal ticketing system and supporting core HR functions. The HR Operations Coordinator helps maintain efficient HR workflows, improve employee experience, and drive continuous improvement across systems and processes.

Requirements

• Associate’s or Bachelor’s degree in Human Resources or related field preferred.
• Administrative, HR, or customer service experience.
• Basic understanding of HR functions and systems.
• Strong organizational and communication skills.
• Experience using Microsoft Office (Excel, Word, Outlook).
• Experience with ticketing or HRIS systems preferred but not required.
• Willingness to learn in a fast- paced environment.

Nice To Haves

• Microsoft Office Suite certification preferred
• HR certification is a plus

Responsibilities

• Serve as a first point of contact for HR-related inquiries across multiple HR functions, including benefits, policies, learning, talent, compensation and onboarding.
• Provide Tier 1 support through the company’s internal ticketing system, phone, and email channels, ensuring timely and accurate resolution of requests in accordance with service level agreements.
• Escalate complex or high-level issues to the appropriate HR partners while maintaining detailed documentation of all inquiries and resolutions.
• Deliver high-quality customer service by providing clear guidance, support, and follow-up to internal stakeholders and employees.
• Assist with routine data entry, reporting, and basic audits to maintain data integrity.
• Execute ad hoc projects and audits as needed.
• Meets position requirements and performs essential.
• This position must sit at our Home Office in Birmingham, AL

Benefits

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A community of people who love what they do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree