LDA - UTIA HR Operations Coordinator

University of Tennessee•Knoxville, TN

11d•Hybrid

About The Position

The University of Tennessee Institute of Agriculture is hiring a resourceful, service-minded HR Operations Coordinator for a limited-duration role. The coordinator connects UTIA Human Resources, HR Partners across the state, and UT Knoxville Human Resources to help personnel actions proceed accurately and on time. The role combines hands-on HR operations with problem solving, cross-unit coordination, reporting, and process improvement in a large, complex university environment. The position reviews HR transactions and service requests, coordinates personnel actions in DASH, monitors work queues, resolves routine issues, and escalates matters with compliance, payroll, or operational implications. It supports colleagues with documentation, process steps, system requirements, and routing expectations, and coordinates annual activities such as faculty promotion and tenure, College of Veterinary Medicine resident and intern onboarding, and the college’s career path cycle. The coordinator develops and maintains intake forms, trackers, dashboards, reports, procedures, job aids, and training materials. The role analyzes workflows and operational data to identify delays, recurring errors, workload trends, and opportunities to reduce duplication or rework, and helps implement approved improvements. This is a hybrid position based in Knoxville, Tennessee, with on-campus coverage required three or more days per week. The schedule is first shift, with occasional evening or weekend work possibly required. The role is limited-duration. The anticipated hiring range is $48,000–$53,000. Applicants must be legally authorized to work in the United States full time without needing employment-based visa sponsorship now or in the future.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field.
Three years of progressively responsible experience in HR operations, personnel transactions, workflow coordination, or a closely related area.
Relevant experience managing concurrent assignments, evaluating process requirements, coordinating issue resolution, and maintaining accurate follow-through across deadlines and stakeholders.
Working knowledge of HR principles, employment processes, transaction controls, and service delivery.
Strong attention to detail and judgment to recognize missing, conflicting, or nonstandard requirements.
Ability to organize a high volume of work, establish priorities, meet deadlines, and keep others informed.
Clear, professional communication and a collaborative approach to customer service and cross-unit coordination.
Proficiency with Microsoft Office, including Excel, and experience with Smartsheet or comparable reporting and workflow tools.
Discretion with confidential information and ability to apply established policies, work independently, and escalate matters appropriately.
Ability to translate complex processes into clear workflows, reports, procedures, job aids, checklists, and training materials.
Legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
On-campus coverage in Knoxville at least three days per week; occasional evening or weekend work may be required.

Nice To Haves

Experience in higher education or another large, complex organization.
Experience with Oracle HCM, DASH, or a comparable HRIS.
Experience with high-volume HR operations, operational reporting, workflow improvement, or process implementation.
Familiarity with University of Tennessee HR policies and procedures.
Experience with DASH (Oracle HCM) transactions and workflow approvals.
Experience improving processes or optimizing workflows.
Experience creating Smartsheet forms, trackers, dashboards, job aids, user instructions, or training materials.
Experience supporting HR operations in higher education or another large, complex organization.

Responsibilities

Review HR transactions and service requests, resolve routine issues, and identify matters requiring additional consultation.
Coordinate assigned personnel actions in DASH, including new hires, assignment changes, employment record updates, and position-related actions.
Monitor queues and shared channels, follow up on stalled items, and escalate issues with compliance, payroll, or operational implications.
Build working connections among UTIA HR, statewide HR Partners, and UT Knoxville Human Resources.
Help colleagues navigate documentation, process steps, system requirements, and routing expectations.
Coordinate annual activities, including faculty promotion and tenure, College of Veterinary Medicine resident and intern onboarding, and the college’s career path cycle.
Manage competing requests and deadlines through clear communication, accurate status information, and reliable follow-through.
Create and maintain intake forms, trackers, dashboards, and other tools for organizing and tracking work.
Turn DASH, Excel, Smartsheet, and other data into useful operational reporting.
Identify workload trends, recurring errors, delays, and exceptions so the team can address problems early.
Analyze HR workflows and handoffs to identify unnecessary delay, duplication, error, or rework.
Recommend practical improvements to intake, routing, documentation, reporting, communication, quality control, and follow-up.
Help implement approved changes through updated procedures, job aids, workflow tools, and training materials.