HR Onboarding & Talent Systems Administrator

University of Massachusetts Lowell • Lowell, MA

4d • $54,217 - $69,126

About The Position

This position plays an important role in supporting a timely, consistent, and compliant hiring and onboarding experience, while helping departments and new hires successfully navigate the processes that begin each employee’s journey at UMass Lowell. The position provides dedicated support for onboarding coordination, I-9 compliance, performance evaluation system administration, reporting, user support, training, and process improvement. The successful candidate will coordinate onboarding for designated employee groups, including Teaching Assistants, Research Assistants, and other hires as assigned. The role also supports the Employment Services team with onboarding benefited and non-benefited staff and faculty, helping ensure that required employment documentation, background checks, I-9 requirements, system tasks, and other onboarding steps are completed accurately and on time. Responsibilities include supporting system workflows, user access, templates, notifications, reporting, troubleshooting, job aids, training materials, and vendor coordination. The position serves as a knowledgeable and responsive resource to new hires, hiring managers, search committees, departments, department HR liaisons, and HR staff, helping to improve processes and deliver a positive onboarding experience.

Requirements

• Bachelor’s degree and at least 1 year of experience in human resources, onboarding, employment services, HR systems support, administrative operations, customer service, or a related area; OR a high school diploma/GED equivalent and at least 5 years of related experience. Or Associate’s degree with 3 years or related experience.
• Experience supporting onboarding, applicant tracking, HRIS, compliance tracking, administrative processes, or related employment systems/processes.
• Familiarity with I-9 requirements, employment eligibility verification, or ability to learn and apply federal employment compliance requirements.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to manage multiple priorities, track detailed compliance requirements, and maintain accuracy in systems and records.
• Ability to work collaboratively with departments, new hires, HR staff, Payroll, and other campus partners.

Nice To Haves

• Experience in higher education, public sector, or unionized environment.
• Experience with NEOED/NEOGOV, PeopleSoft, PageUp, PeopleAdmin, Workday, or similar HR platforms.
• Working knowledge of student employment and/or international student employment requirements.
• Experience supporting HR, recruitment, onboarding, payroll, or employment services functions.
• Notary Public license.

Responsibilities

• Coordinate onboarding for designated employee groups (Teaching Assistants, Research Assistants, etc.).
• Support the Employment Services team with onboarding benefited and non-benefited staff and faculty.
• Ensure completion of required employment documentation, background checks, I-9 requirements, and system tasks.
• Support system workflows, user access, templates, notifications, and reporting.
• Troubleshoot issues related to HR systems.
• Develop and maintain job aids and training materials.
• Coordinate with vendors.
• Serve as a resource to new hires, hiring managers, departments, and HR staff.
• Improve processes and deliver a positive onboarding experience.
• Handle confidential information with discretion and sound judgment.
• Maintain strong attention to detail and follow established compliance requirements.
• Identify, communicate, and escalate onboarding or employment eligibility concerns timely.
• Provide responsive, clear, and professional customer service.
• Learn new systems, troubleshoot user issues, and support process consistency.

Benefits

• Full-time, benefited position
• Non-Unit, Professional position
• Anticipated salary based on qualifications and experience: Minimum: $54,217, 25th Quartile: $61,672 and Midpoint of $69,126.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level