HR Implementation Manager

HiBob•,

23d•$110,000 - $130,000•Hybrid

About The Position

HiBob is seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role. This role requires candidates to be located in the New York Metro Area and work in the NYC office 2-3 days a week. HiBob encourages candidates who may not meet all listed requirements to still apply, as they may be a good fit.

Requirements

Proven experience as an Implementation Manager/Project Manager and/or CSM (3 years)
Strong understanding of SaaS and the technology industry
Knowledge of HR
Experience in project management
Demonstrated ability to confidently leverage AI tools to enhance implementation planning, customer communications, data analysis, and process improvement while exercising sound judgment, validating accuracy, and adhering to responsible AI usage practices
Strong problem-solving skills and an ability to think outside of the box
Ability to interact with product specialists and development teams around delivery/roadmap
A can-do approach with the ability to thrive under pressure
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
A passion to learn the Bob product and tech-savviness
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed
Located in the New York Metro Area and willing to work in our NYC office 2-3 days a week.

Nice To Haves

Fluency in Spanish (written and verbal) is a plus

Responsibilities

Lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines
Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers
Assess how best to configure the platform and provide guidance on best practices and successful deployment
Identify and analyze project risks & dependencies on an ongoing basis
Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, CS Engineers, Product & Account teams
Maintain detailed project plans to communicate project status both internally & externally
Perform risk management to minimize project risks
Report and escalate to management as needed when project time deadlines become at-risk

Benefits

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match effective the month following your start date
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office