HR Generalist - Wireless/Retail - Plainview, NY

RedLion Mobile•Plainview, NY

8d•$82,000 - $90,000

About The Position

The HR Generalist supports day-to-day Human Resources needs for a growing, multi-state wireless retail organization and partners with store managers, district and regional leadership, and corporate teams throughout the employee lifecycle. The role covers employee relations, performance management, payroll and benefits administration, leave management, workers’ compensation, unemployment claims, compliance, and HR recordkeeping. The position is based in Plainview, New York, reports to the Director of Human Resources, and is full-time. The listed annual pay range is $82,000–$90,000. Experience supporting a multi-state retail workforce is strongly preferred; wireless retail, telecommunications, consumer electronics, or other commission-based retail experience is a plus.

Requirements

3–5+ years of Human Resources experience; experience supporting a multi-location retail, wireless, hospitality, or similarly fast-paced workforce is preferred.
Hands-on experience with employee relations, investigations, payroll, benefits, leave administration, workers’ compensation, and unemployment claims.
Working knowledge of federal and state employment laws and HR best practices.
Experience with ADP Workforce Now.
Strong Microsoft Office skills, particularly Excel, Outlook, and Word.
Ability to work independently while collaborating closely with HR and field leadership.
Eligible to work in the United States.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
SPHR certification highly preferred.
Experience supporting a multi-state retail workforce strongly preferred.
Experience in wireless retail, telecommunications, consumer electronics, or another commission-based retail environment is a plus.
Experience supporting employees in multiple states strongly preferred.

Responsibilities

Serve as a primary HR resource for employees and retail management on workplace concerns, policies, attendance, performance, and employee relations.
Guide managers on coaching, corrective action, performance improvement, and policy enforcement.
Conduct and document workplace investigations into complaints, harassment, discrimination, misconduct, policy violations, and other employee relations matters.
Partner with HR leadership on disciplinary actions and terminations.
Help managers maintain consistent documentation of performance and conduct issues.
Conduct exit interviews and identify trends that may affect retention.
Promote consistent application of company policies across retail locations.
Support payroll processing and review employee data for accuracy.
Process employee changes, including terminations, compensation changes, promotions, transfers, and status changes.
Review timekeeping and payroll discrepancies and work with management to resolve them.
Maintain accurate employee information in the HRIS, personnel files, and required employment documentation.
Help employees and managers navigate HR and payroll systems.
Assist with payroll audits and reconciliation as needed.
Administer health and welfare benefits, answer employee benefit questions, process enrollments and changes, and support Open Enrollment.
Assist with 401(k) administration and employee inquiries; coordinate with benefit brokers and carriers to resolve enrollment and coverage issues.
Administer and track employee leaves, review eligibility, maintain documentation, and communicate leave and return-to-work expectations.
Coordinate reasonable accommodation requests, including disability-related and religious accommodations.
Maintain confidential medical and leave documentation.
Coordinate workers’ compensation claims, report workplace injuries, maintain documentation, communicate with relevant parties, monitor claims, and assist with return-to-work coordination.
Respond to unemployment claims and documentation requests, prepare materials for hearings, and participate as needed.
Maintain records related to claims, separations, and disciplinary actions.
Help ensure compliance with federal, state, and local employment laws across multiple states.
Maintain and retain complete personnel records and HR documentation.
Assist with wage-and-hour, attendance, paid sick leave, meal and rest period, and other state-specific compliance requirements.
Support internal HR audits and requests for employee documentation.
Assist with developing, communicating, and implementing HR policies and procedures.
Monitor completion of required employment and compliance training.
Prepare HR reports and maintain employee data as needed.
Maintain confidentiality of employee and company information.