Field Service Lead — Plainview, NY
About The Position
The Field Service Lead provides leadership at a service location and trains employees and customers associated with that location. The role supports healthcare clients through delivery, pickup, preparation, cleaning, disinfection, and maintenance of medical device equipment, as well as administrative work involving inventory, parts, disposables, supplies, and documentation. The Field Service Lead may act as the person in charge when service center management is absent and oversees local operations, work distribution, operational protocols, and processes. The position involves regular interaction with patients and hospital staff, customer training and support, accurate use of company electronic equipment to record transactions, and handling incoming and outgoing shipments. The role is onsite in the assigned in-service territory, with up to 10% of each day spent driving a company vehicle in support of customers and patients. Travel may include up to 20% domestic travel. The employee is responsible for maintaining a clean and safe work environment and complying with corporate policies, procedures, and security standards.
Requirements
- High school diploma/GED or higher from an accredited institution, completed and verified before starting.
- Five years of customer-facing experience in a private, public, government, or military environment.
- One year of combined experience in a team lead and/or supervisory role in a private, public, government, or military environment.
- Current, valid driver's license.
- Must be legally authorized to work in the country of employment without employment visa sponsorship.
Nice To Haves
- Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
- Ability to meet the position's physical requirements through fitness testing as required by the Job Safety Analysis.
- Experience handling customer escalations using a solution-based approach.
- Experience prioritizing urgent customer activities and resolving issues onsite.
- Ability to lead, mentor, and motivate direct reports of all experience levels.
- Desire to work as part of a team while taking initiative to work independently.
- Excellent follow-up and follow-through.
Responsibilities
- Serve as the service center designee and assume responsibility for the location in the absence of service center management.
- Oversee local business operations, including metrics, use of outside labor, and daily disposition of work to other team members.
- Direct and train service center employees on operational protocols and processes.
- Provide customer training on products and processes.
- Perform and record inventory counts and reconcile assets, parts, disposables, and supplies according to company procedures.
- Support patients and hospital staff by providing customer-focused service and solutions.
- Use company computers or other electronic equipment to complete transactions promptly and capture accurate records.
- Prepare medical device equipment, including cleaning and disinfecting, and prepare disposables and documentation for delivery.
- Prepare outgoing items and receive incoming shipments, including shipments handled by third-party carriers.
- Drive a company vehicle within assigned geographic areas to support customers and patients.
- Maintain a clean and safe working environment.
- Comply with corporate policies, procedures, and security standards while performing assigned duties.
Benefits
- Medical, dental, and vision benefits.
- Health Savings Accounts.
- Health Care and Dependent Care Flexible Spending Accounts.
- Disability benefits.
- Life insurance.
- Voluntary benefits.
- Paid absences.
- Retirement benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
