HR Generalist

Astound Broadband•Bethlehem, PA

9d•$55,000 - $70,000

About The Position

The Human Resources Generalist supports a positive employee experience by managing workplace issues, advising leaders, and ensuring compliance with employment laws and company policies. The role serves as a trusted advisor to employees and managers and promotes a fair, consistent, and engaging work environment. The position partners with HR colleagues, legal, and compliance teams as needed, supports employee relations programs and workplace culture initiatives, and maintains accurate, confidential case documentation. Astound describes itself as a provider of internet, WiFi, mobile, and TV services, as well as fiber infrastructure and internet solutions for businesses. The company emphasizes employee training, coaching, growth, and an inclusive workplace.

Requirements

At least 3 years of HR or employee relations experience.
Strong knowledge of employment laws and HR best practices.
Excellent communication, mediation, and conflict-resolution skills.
Ability to handle confidential information with discretion.
Strong organizational and documentation skills.
Demonstrated ability to build trust and credibility with employees at all levels.
Sound judgment and decision-making.
Conflict-resolution and problem-solving skills.
Relationship-building and collaboration skills.
Cultural awareness and inclusivity.
Communication and influence skills.

Nice To Haves

Experience in a mid- to large-sized organization preferred.
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
HR certification such as PHR, SHRM-CP, or similar preferred.

Responsibilities

Serve as the first point of contact for employee relations matters and provide guidance and support to employees and leaders.
Investigate and resolve employee complaints, conflicts, and workplace concerns fairly and promptly.
Advise managers on performance management, disciplinary actions, and policy interpretation.
Maintain up-to-date knowledge of federal, state, and local employment laws to support compliance.
Assist in developing and implementing employee relations programs, policies, and training.
Partner with HR colleagues to analyze trends and recommend solutions that support engagement and retention.
Maintain accurate and confidential employee relations case documentation.
Support workplace culture initiatives that foster inclusion, trust, and accountability.
Collaborate with legal and compliance teams on sensitive or complex cases as needed.
Perform other duties as assigned.