HR GENERALIST 2 CX

UCSF • San Francisco, CA

1d • $31 - $67

About The Position

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. As UCSF transitions Oracle HCM into production, a dedicated Tier 1 hyper care capability is required to stabilize operations, protect the employee experience, and prevent avoidable escalations to Tier 2, Tier 3, and payroll-critical workflows. The Generalist 2 positions are required to provide this capacity during the hypercare and interim sustainment period following Phase 1 go-live. Applies professional human resources, organization policies and procedures to provide guidance to employees, supervisors and managers to resolve a variety of human resources issues of moderate scope and complexity.

Requirements

• Professional human resources knowledge.
• Understanding of organization policies and procedures.
• Ability to resolve human resources issues of moderate scope and complexity.

Responsibilities

• Provide Tier 1 hyper care capability to stabilize operations.
• Protect the employee experience during the Oracle HCM transition.
• Prevent avoidable escalations to Tier 2, Tier 3, and payroll-critical workflows.
• Provide guidance to employees, supervisors, and managers on human resources issues.
• Resolve human resources issues of moderate scope and complexity.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed