HR Compliance & Employment Screening Supervisor

ARS-Rescue Rooter•Memphis, TN

10d•Onsite

About The Position

American Residential Services is seeking an experienced HR Compliance & Employment Screening Supervisor to lead day-to-day employment screening and driver qualification operations across its multi-state organization. This is an on-site, hands-on supervisory role based in Memphis, Tennessee. The Supervisor leads a team while also managing employment screening and compliance cases, including background checks, drug testing, motor vehicle record reviews, employment verifications, FCRA adverse action processes, and DOT driver qualification requirements. The role requires balancing regulatory compliance and accuracy with efficient operations and a positive experience for candidates and internal partners.

Requirements

High school diploma or equivalent.
5–7 years of progressive experience in HR Operations, Employment Screening, Workforce Compliance, or a related field.
At least 2 years of experience supervising employees.
Experience managing an individual caseload while supervising staff and coordinating priorities in a high-volume, multi-location environment.
Working knowledge of FCRA, adverse action procedures, background screening, drug testing, MVR reviews, and DOT driver qualification requirements.
Ability to interpret policies, assess complex situations, exercise sound judgment, and appropriately escalate compliance concerns.
Experience with First Advantage or a comparable background screening platform, HR systems, and Microsoft Office.
Strong communication, coaching, organizational, analytical, and problem-solving skills, with a commitment to accuracy and confidentiality.

Nice To Haves

Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field.
Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.

Responsibilities

Assign work, establish priorities, and adjust team workloads and coverage to meet deadlines and service expectations.
Train, coach, and evaluate team members; address performance concerns with the Vice President of Human Resources and recommend staffing or resource adjustments.
Interview candidates and provide recommendations regarding hiring, promotions, compensation, disciplinary actions, and terminations, subject to required approvals.
Review team members’ work and case files for accuracy, completeness, and adherence to procedures.
Initiate, monitor, and review criminal background checks, drug testing, MVRs, and employment verifications; evaluate results, resolve discrepancies, and guide staff using established criteria.
Coordinate FCRA adverse action notices, follow up on disputes, and maintain required documentation.
Coordinate screening requirements for strategic alliance partners and resolve related questions from field teams and vendors.
Maintain DOT driver qualification files, monitor ongoing requirements, and coordinate driver eligibility concerns and corrective actions with Safety, HR, and field leadership.
Support compliance audits, address process gaps, and safeguard confidential applicant and employee information.
Provide guidance on employment screening procedures to HR, Talent Acquisition, and field leadership.
Escalate policy exceptions and significant compliance concerns to the Vice President of Human Resources or Legal, and implement approved guidance.
Coordinate screening vendor services, resolve delays and discrepancies, administer approved platform access, and troubleshoot system issues.
Coordinate system changes and escalate recurring vendor or service concerns.
Track and report screening volume, turnaround times, backlogs, accuracy, and compliance exceptions.
Recommend workflow improvements and implement approved process changes.
Perform other duties as assigned.