HR Care Center Lead

Inova • VA, VA

9d • $30 - $50

About The Position

Inova Health is seeking a dedicated HR Shared Services Lead to support its team. This full-time, day-shift position follows a Monday–Friday schedule. The lead helps onboard and train team members, manages complex customer escalations, mentors staff on customer experience, and coordinates team activities. The role also monitors task completion and performance goals, provides quality coaching and training, collaborates on operational improvements, and partners with department leaders on annual performance review feedback.

Requirements

• High school diploma or GED.

Nice To Haves

• Experience with Oracle and ServiceNow systems.
• At least 1 year of HR experience.
• Supervisor or team lead experience.

Responsibilities

• Assists with onboarding and training new team members.
• Handles escalations of complex customer concerns.
• Provides customer experience mentoring as needed.
• Collaborates with the support team and leaders to identify ideas for improving performance and operations.
• Coordinates the activities of team members.
• Monitors task completion and ensures performance goals are met.
• Conducts regular and meaningful quality coaching and training.
• Partners with department leaders to provide feedback for annual performance reviews.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Up to $5,250 per year in education assistance.
• Up to $10,000 in student loan assistance.
• Up to 25 mental health coaching or therapy sessions per person per year, at no cost, for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED