HR Service Center Assistant, HR Service Center
About The Position
The HR Service Center Assistant provides timely, accurate, and responsive services to faculty and staff, using case and knowledge management systems to maintain data integrity and deliver optimal customer service. The role manages HR visitors, including drop-ins and scheduled visits, and resolves cases with a strong customer focus while adhering to Service Level Agreements. It also coordinates cases requiring escalation or involvement from other administrative professionals; handles staff and faculty onboarding and offboarding processes; and maintains HR records in compliance with recordkeeping regulations and best practices. Travel between the Charles River and Medical Center campuses may be required.
Responsibilities
- Manage visitors to HR, including drop-ins and scheduled visits.
- Provide timely, accurate, and responsive services to faculty and staff using case and knowledge management systems.
- Adhere to Service Level Agreements and resolve cases with a high level of customer focus.
- Coordinate resolution of cases requiring escalation or involvement from other administrative professionals.
- Manage staff and faculty onboarding and offboarding, including issuing BU IDs, processing I-9 forms, establishing usernames and Kerberos passwords, and conducting new employee orientation.
- Maintain HR records in compliance with HR recordkeeping regulations and best practices.
- Perform other duties and tasks as assigned.
- Travel between the Charles River and Medical Center campuses when required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
