HR Service Center Analyst
About The Position
The HR Service Center Analyst is an integral part of Lamb Weston’s HR function, focused on analyzing and optimizing HR system data and business processes. The role maintains HR data integrity through audits, provides internal and external reporting and analytical support, and helps ensure efficient HR systems. The analyst works with departments and key stakeholders to improve HR processes and data management and deliver an intuitive system and end-user experience. The position supports HR system and benefits audits, data analysis, compliance reporting, and cross-functional project management. It provides technical support for HR systems and vendors, manages data controls and transmissions, participates in user acceptance testing, and develops documentation, reports, recommendations, and training as needed.
Requirements
- At least 5 years of experience in Human Resources and experience in compliance.
- Experience administering benefits-related laws and regulations, including COBRA, HIPAA, and PPACA.
- Deep understanding of FMLA, EEO laws, ADA, and other employment-related laws and regulations.
- Proficiency in the Workday HCM Suite, including understanding of Workday business processes, security roles, and reporting capabilities.
- Advanced operational knowledge of databases, record-keeping systems, and technologies used in the HR Service Center and broader HR function.
- Strong vendor relationship skills.
- Proficiency in Microsoft Office Suite, including advanced Microsoft Excel skills.
- Strong analytical and problem-solving skills to identify process gaps and propose effective solutions.
- At least 1 year of experience in process improvement or a related field.
- Experience leading and managing projects, coordinating with teams and stakeholders, and meeting deadlines.
- Demonstrated ability to support multiple high-level concurrent tasks and elevate issues for resolution when necessary.
- Ability to collaborate effectively with teams and departments.
- Ability to adapt to changing environments and embrace new methods.
- Meticulous attention to detail for accurate data analysis and process mapping.
- Ability to be discreet and maintain confidentiality.
Nice To Haves
- Bachelor’s degree in human resource management or a related field preferred.
Responsibilities
- Ensure HR system data integrity through audits; educate and support system users on data entry, loads, and related processes; and correct data errors directly or with HRIS support.
- Perform benefits audits as needed and provide root-cause and corrective-action analysis, including audits related to contributions, company match and true-ups, loans, nondiscrimination testing, 1095 filing, leaves of absence, payroll, and external audits.
- Create and maintain detailed documentation of processes, audits, and reports.
- Analyze HR data trends, problems, and potential solutions; anticipate consequences of proposed actions; and recommend HR Operations process improvements.
- Create and generate reports and analyses, and explain complex HR Operations data to stakeholders at all levels to support HR and management decisions.
- Provide technical support to vendors and department leads to resolve system issues, implement updates, and test application improvements.
- Independently address system break/fix issues and partner with the Process Innovation team on system and business-process enhancements.
- Monitor internal and external key controls and the timely, accurate transmission of data to third-party administrators and record keepers.
- Participate in User Acceptance Testing for Workday, ServiceNow, and other HR systems as needed.
- Compile and submit external compliance reports addressing federal, state, and local requirements, including EEO, VETS 4212, AAP, Form 5500s, nondiscrimination testing, cafeteria plan documents, and ERISA plan audits.
- Lead and participate in cross-functional HR projects with stakeholders and external consultants; communicate project goals, timelines, and high-level changes; and provide related training as needed.
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts for health and dependent care
- Health Reimbursement Accounts
- Well-being programs, including companywide events and a wellness incentive program
- Paid time off
- 401(k) plan with company contributions
- Financial planning services
- Employee stock purchase program
- Health Savings Accounts
- Life and accident insurance
- Family-friendly employee events
- Employee Assistance Program services, including mental health and concierge-type services
- Bonus incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
