HR Service Center Assistant, HR Service Center

Boston University • Boston, MA

8d

About The Position

The HR Service Center Assistant provides timely, accurate, and responsive services to faculty and staff. The role uses case and knowledge management systems to maintain data integrity and deliver optimal customer service, adheres to Service Level Agreements, and resolves cases with a strong customer focus. The assistant coordinates cases requiring escalation or involvement from other administrative professionals.

The position is responsible for visitors to HR, including drop-ins and scheduled visits, and for staff and faculty onboarding and offboarding. These processes include issuing BU IDs, processing I-9 forms, establishing usernames and Kerberos passwords, and conducting new employee orientation. The role also maintains HR records in compliance with applicable recordkeeping regulations and best practices, and performs other duties as assigned. Travel between the Charles River and Medical Center campuses may be required.

Requirements

• High school diploma.
• One year of experience, preferably in a Human Resources environment.

Nice To Haves

• Some college preferred.

Responsibilities

• Provide timely, accurate, and responsive services to faculty and staff.
• Use case and knowledge management systems to maintain data integrity and support customer service.
• Adhere to Service Level Agreements and resolve cases with a high level of customer focus.
• Coordinate resolution of cases requiring escalation or involvement from other administrative professionals.
• Manage HR visitors, including drop-ins and scheduled visits.
• Handle staff and faculty onboarding and offboarding, including issuing BU IDs, processing I-9 forms, establishing usernames and Kerberos passwords, and conducting new employee orientation.
• Maintain HR records in compliance with recordkeeping regulations and best practices.
• Perform other duties and tasks as assigned.
• Travel between the Charles River and Medical Center campuses as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED