HR Business Partner lll

DHL eCommerce•Concord, NC

6d•Onsite

About The Position

Serve as a strategic HR partner to Distribution Center leadership to drive business results and employee engagement. Lead the execution and continuous improvement of core HR programs at the DC level, including employee communications, staffing, benefits, training, employee relations, performance management, and safety. Ensure consistent, compliant, and well-documented application of HR policies and procedures. The role may operate independently as the sole HRBP or as part of a multi-layer HR team, depending on DC size and complexity. This position provides strategic and operational HR oversight across workforce planning and lifecycle management, payroll, attendance, compliance, employee relations, benefits, leave administration, engagement, workplace safety, employee communications, and ID badges. It partners closely with Distribution Center Operations and other internal and external stakeholders, and serves as a visible, trusted advisor to employees and leaders. The work takes place in both professional office and warehouse environments, with up to 10% travel to other sites, training, and meetings. The role may require working a range of shifts based on operational need, including several hours at night or early morning at least once per week.

Requirements

5 to 8 years of progressive HR-related experience, including staffing management, employee relations, performance management, timekeeping, and/or safety.
3 years of experience in a warehouse or production environment.
Able to work several hours at night or early morning at least once per week.
Effective communication skills across multiple methods and employee levels.
Ability to self-prioritize competing responsibilities and programs.
Ability to apply good judgment in complex situations.
Ability to influence the mindsets and behaviors of others.
High level of confidentiality.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Able to work a range of shifts based on operational need.

Nice To Haves

Bachelor’s degree in HR or a related field.
HR certification.

Responsibilities

Partner with Operations leadership, Training and Quality, and Talent Acquisition to anticipate staffing needs, hire qualified talent, and coordinate hiring initiatives.
Coordinate onboarding, including orientation, HR documentation, and system access.
Lead the hiring, training, coaching, and performance management of the HR Administrator role.
Manage the workforce lifecycle for direct and temporary employees, ensuring regulatory compliance and operational consistency.
Establish and manage partnerships with temporary staffing agencies, regularly evaluating their performance against staffing needs.
Maintain accuracy, attention to detail, and data integrity across HR processes, documentation, and systems, and complete work according to established procedures and standards.
Provide strategic oversight of payroll operations, including timekeeping, pay reconciliation, and labor reporting; monitor payroll and HR system reporting for compliance and data quality.
Collaborate on compensation structure initiatives affecting Distribution Center operations and lead performance management processes.
Partner with Operations on attendance management, ensuring consistent reporting, policy application, and data integrity; guide corrective actions, and manage the Perfect Attendance Program.
Advise leaders on HR policies and employment law compliance; act as a subject matter expert for assigned states; oversee HR records and audits, including personnel files and I-9s; use data to assess and mitigate risk; and ensure timely, compliant STA applications and renewals.
Lead employee relations matters and investigations, develop recommendations, and manage or escalate high-risk and regulatory matters with Corporate HR, including Title VII-related investigations.
Oversee employee benefits and engagement programs, including enrollments, changes, and terminations; support recognition, communication forums, and use of EOS insights to strengthen culture, leadership effectiveness, and employee experience.
Partner with employees and the third-party administrator to manage FMLA, ADA, STD, and other leave processes, including communication, documentation, and support; collaborate with HR Leadership on complex or sensitive cases.
Participate in employee meetings, performance dialogues, and Town Halls; conduct routine floor walks and maintain availability at the HR Bar to support communication and engagement.
Support workplace safety and risk management through compliant accident reporting, documentation, and claims administration; partner with employees, leadership, claims management, Loss Prevention, and Safety teams on case management, OSHA compliance, and employee care.
Maintain governance standards for employee communication boards and compliance postings, ensuring timely display of legal notices and required information.
Oversee the employee ID badge program and partner with Operations to ensure timely issuance and compliance.
Perform additional or modified duties and responsibilities as needed.