HR Business Partner

Valet Living•Shaft, MD

15d

About The Position

The HR Business Partner serves as a key advisor and consultant, aligning organizational objectives with workforce needs. Reporting to the Director of People & Culture, this role manages HR matters for Operations Directors and field associates nationally from intake through resolution. Areas include performance management, policy interpretation, associate relations and investigations, unemployment administration, leaves of absence, accommodations, and associate programs and policies. The HR Business Partner partners with HR and business leaders to mitigate risk, promote consistency, and maintain a strong connection between management and associates.

Requirements

At least 7 years of progressive HR experience, including experience as a Senior HR Generalist, HR Business Partner, HR Manager, or equivalent.
Strong knowledge of federal and multi-state employment law.
Advanced hands-on experience with FMLA, ADA accommodations, and fitness-for-duty matters, and a strong understanding of EEOC regulations.
Ability to handle sensitive, complex, and confidential matters with tact and diplomacy while balancing empathy, neutrality, accountability, and risk.
Ability to diagnose problems, analyze facts, recommend practical solutions, think strategically, and execute tactically.
Self-starter with a strong bias for action, accountability to deadlines, and ability to research complex employment-law questions independently.
Comfort working in a rapidly changing organization and navigating ambiguity, complexity, competing priorities, and a high-volume workload.
Excellent interpersonal and communication skills, with a proven record of timely, high-quality service to internal and external partners.
Advanced Excel skills, including pivot tables, data analysis, charts, and reporting; strong proficiency in PowerPoint, Outlook, and HRIS platforms.
Experience in a multi-state, team-oriented environment and willingness to support other HR functions as needed.

Nice To Haves

Experience with Workday, ALLVoices, and ADP Unemployment Claims Management.
PHR or SPHR certification.

Responsibilities

Own associate relations and case resolution, addressing routine through complex matters such as wage and hour issues, harassment, discrimination, retaliation, policy violations, performance concerns, and terminations; take appropriate action and escalate when needed.
Coach leaders on performance counseling, organizational change, associate engagement, workforce decisions, policy interpretation, separations, and people-related risk.
Conduct objective, thorough investigations; gather facts, maintain neutrality, and prepare investigation summaries and recommendations.
Review and prepare disciplinary documentation, coaching records, Growth Development Plans, Disciplinary Action Plans, leave and fitness-for-duty materials, unemployment documentation, and separation records.
Administer ADA accommodations, administrative leaves, and fitness-for-duty documentation; route FMLA, parental, and intermittent leave requests to the Leave Management team.
Maintain current knowledge of federal and state-specific employment requirements across a 40-state workforce, including California, Colorado, Illinois, and New York.
Manage complex unemployment claims through a third-party platform, coordinate evidence and hearings, pursue appeals when applicable, and compile documentation for agency charges, subpoenas, and law enforcement inquiries.
Provide timely guidance on policy interpretation, associate relations judgment, accommodation analysis, termination review, legal risk, and leader coaching.
Collaborate nationally with leaders and HR partners, support organizational change, and contribute to HR projects and strategic initiatives.
Analyze trends and metrics, participate in weekly HRBP case reviews, and use HR and business systems to monitor activity and support accurate, consistent processes.
Respond promptly to questions about policies, programs, and procedures; conduct exit interviews and other conversations to gather insight on engagement, retention, and reasons for departure.
Perform other duties as assigned and provide cross-functional support as business priorities change.

Benefits

Medical, dental, and vision coverage for associates and their families.
Healthcare Savings Account (HSA) with employer contributions.
Flexible Spending Accounts for healthcare and dependent care.
401k Savings Plan with company match.
Insurance options including disability, life, AD&D, and business travel coverage.
Flexible time off with no preset accruals.
10 company-provided holidays.
Tuition reimbursement up to $5,250 per year.
Access to an online education center.
Referral bonuses.
Pet insurance.
Associate assistance programs.
Relief fund.
Discount programs.
Rewards and recognition.
Free access to Torch Fitness virtual programs.