HR Business Partner, Retail

Leap•New York, NY

9d•$105,000 - $125,000•Hybrid

About The Position

The HR Business Partner, Retail supports Leap’s people strategy and the day-to-day needs of a fast-moving, multi-state retail workforce. The role partners directly with Retail Directors and multi-unit Retail Managers to provide HR counsel, address employee relations issues, and help create a supportive environment where retail employees can grow. It is classified as L4 and encompasses the competencies associated with that level. The role is based in New York City, with an expectation to work in the office at least three days per week. The HR Business Partner serves as the primary employee relations resource for retail employees across multiple states, leading workplace investigations and handling employee concerns with care, fairness, and consistency. The role also advises retail leaders on people matters, policy interpretation, compliance, performance, team culture, and organizational change. Success includes resolving employee relations matters promptly and compliantly, building trust with retail leaders, strengthening manager capability, consistently applying HR policies and employment law, and reducing retail turnover through proactive engagement. Applicants must be able to provide valid U.S. work authorization. Visa sponsorship is strictly limited to mission-critical dependencies that cannot be fulfilled through local recruitment efforts.

Requirements

4–7 years of HR experience, with a strong focus on employee relations; ideally in retail or a high-volume, hourly workforce environment.
Hands-on experience conducting workplace investigations and managing complex employee relations cases.
Working knowledge of multi-state employment law, including wage and hour, leave, and anti-discrimination practices.
Strong interpersonal and communication skills, including the ability to build credibility quickly and hold difficult conversations with confidence.
Ability to operate independently across a geographically dispersed organization.
Ability to provide valid U.S. work authorization.

Nice To Haves

PHR/SPHR or SHRM-CP/SCP certification preferred.
Experience with UKG or a similar HRIS is a plus.

Responsibilities

Serve as the primary employee relations resource for retail employees across multiple states.
Lead workplace investigations from initial intake through findings, documentation, and resolution.
Respond to employee grievances and inquiries with care, balancing employee advocacy with sound business judgment.
Identify patterns in employee relations activity and surface risks or opportunities to HR leadership and retail operators.
Maintain thorough, compliant documentation on employee relations matters.
Advise Retail Directors and multi-unit Managers on performance conversations, team culture, and difficult separations.
Provide practical guidance on policy interpretation, compliance requirements, and HR best practices.
Build managers’ confidence and capability in giving feedback, addressing performance, and navigating challenging team dynamics.
Support organizational change and workforce transitions through clear communication and change-management support.
Ensure consistent application of Leap’s policies and procedures across its retail footprint.
Work toward timely, compliant, and well-documented resolution of employee relations matters; strong relationships with retail leaders; improved manager capability; consistent policy and employment-law application; and reduced retail turnover through proactive engagement and targeted interventions.

Benefits

Healthcare benefits, including medical, dental, and vision.
Hybrid work culture with an NYC office location.
Flexible time off, including paid company holidays, unlimited paid time off, sick leave, and parental leave.
Commuter benefits.
401(k).
Paid sabbatical.
Employee discounts at Leap stores.
Employee referral bonus.
Telecom reimbursement.
Employee Assistance Program.
Annual cash bonuses and equity awards for corporate roles, based on performance and other factors.