HR Administrator

Institute on Aging•San Francisco, CA

About The Position

The HR Administrator serves as the front door to HR for employees and managers across the organization. As a primary point of contact, this role provides responsive, high-touch support and ensures each inquiry is handled with care, accuracy, and a strong customer-service mindset. The HR Administrator helps employees and managers navigate day-to-day HR questions, connects them with the right resources, and works to deliver a seamless, positive experience from first contact through resolution.

Requirements

Experience with Workday HRIS system.
Experience with Workday Learning module.
Strong customer-service mindset.
Ability to handle inquiries with care, accuracy, and efficiency.
Knowledge of employee handbook guidelines and Collective Bargaining Agreement Contracts.
Proficiency in data analysis and reporting.
Subject matter expertise in Workday Learning module.
Ability to provide training, guidance, and technical support.
Experience in digitalizing learning and development processes.
Experience facilitating and hosting new hire orientations.

Responsibilities

Respond to employee and manager inquiries within Workday Help ticketing system.
Triage, investigate, and resolve all employee inquiries within HR Operations service level agreement deadlines while providing exceptional customer service and resolving issues.
Provide support to employees in various HR-related topics such as employee handbook related issues/questions and Onboarding/Offboarding and resolve any issues that may arise.
Performs the administration of standard to complex processes and activities for all functional areas of HR (i.e., operations, performance management, learning management).
Create and maintain Standard Operating Procedures (SOPs) and user guides in support of process or system training for managers and fellow team members.
Provide employee support within the guidelines of IOA Employee Handbook and Collective Bargaining Agreement Contracts.
Review all employee changes for data accuracy and integrity.
Proactively audit employee records for configuration, pay, and compliance accuracy using the Workday HRIS system.
Continually build relationships with internal stakeholders to identify opportunities for improvement in HR processes.
Manage and maintain all aspects of the employee data record in Workday.
I-9 verifications and renewals.
Vaccinations and license renewals.
Review all job changes and business process transactions for accurate processing.
Wage Theft letter generations.
Manage employee referral program and verify program requirements for payroll payment.
Office of Inspector General (OIG) Compliance Reporting.
Course completion and stats update.
Report analysis and metrics.
Troubleshooting learner technical issues.
Coordinate/facilitate live training sessions as needed and mark completions in Workday.
Manage and maintain the Workday Learning module.
Configuring Learning Campaigns.
Uploading course content and troubleshooting system issues to ensure a seamless user experience.
Run learning reports and generate metrics such as course completions, participation rates, and compliance percentage, to provide actionable insights for leadership and support organizational goals.
Act as a subject matter expert for the Workday Learning module, providing training, guidance, and technical support to employees and managers to maximize system adoption and engagement.
Partner with department leadership to digitalize learning and development processes, ensuring streamlined operations and compliance with regulatory standards.
Facilitate and host new hire orientations.