Housing Supervisor

HELP of Southern Nevada•Las Vegas, NV

14h

About The Position

The Housing Supervisor oversees Family Housing Services (FHS) housing programs and assists with supervising case managers who serve youth, families, and individuals. The position works under the direct supervision of the FHS Director and Program Manager. It provides direction and hands-on support to program staff, oversees rental assistance processes, supports employee development and training, and helps maintain program compliance and positive community relationships. The role shares on-call supervisor responsibilities and may need to report to the facility during emergencies.

Requirements

Knowledge of local social service agencies and programs relevant to homeless or at-risk youth and families.
Knowledge of applicable statutes and regulations.
Knowledge of social service work and interviewing and referral techniques.
Experience and understanding of homelessness issues.
Ability to understand and follow complex instructions and procedures.
Ability to analyze situations accurately and take effective action.
Effective communication with people from varied social, cultural, and economic populations.
Ability to maintain order and exercise appropriate judgment in crisis situations.
Flexibility and ability to adjust to shifting priorities.
Ability to establish and maintain cooperative working relationships with consumers, coworkers, other agencies, and the public.
Ability to organize work schedules and manage time.
Ability to follow agency policies and procedures.
Ability to work flexible hours as required by caseload.
Ability to perform accurate mathematical calculations of client rent and utility costs and funding requests.
Professional competence creating databases and using Microsoft Office products, including Word, Excel, PowerPoint, and Access.
Bachelor’s degree in social work, or a high school diploma with four years of experience substantially equivalent to a bachelor’s degree, or an equivalent combination of education and experience.
Professional experience as required by education.
Valid Nevada driver’s license and clean DMV record.
Ability to pass a background check and pre-employment drug screening.

Responsibilities

Direct and supervise program staff, providing hands-on assistance with their assigned housing-program duties.
Supervise the rental assistance process, including staff engagement with clients, collection of required documents, application submission, client follow-up, and disbursement of funds.
Prepare employee goals to support staff development and quality of care for consumers, peers, and external community contacts.
Meet or call clients experiencing issues with their case manager.
Train new hires and direct reports on files, procedures, and service requests.
Review reports and compliance audits to ensure data is entered daily and in real time.
Attend community meetings supporting housing problem-solving and progressive engagement.
Verify housing rental requests for correctness, compliance, and accuracy.
Maintain positive community relationships, including public relations with neighbors and other providers.
Present program information and eligibility requirements to community agencies.
Work with referral services to communicate program needs and philosophy.
Meet regularly with the Program Director to monitor program content, community referrals, staffing issues, and program planning and implementation.
Share on-call supervisor responsibilities with the Program Director and Housing Supervisor.
Report to the facility when necessary during emergencies.
Perform other duties as assigned.