Part Time Housing Specialist I/II

City of Anaheim•Anaheim, CA

24d

About The Position

The City of Anaheim’s Housing and Community Development Department is hiring two part-time Housing Specialists at either Level I or Level II to support the Anaheim Housing Trust Fund and Grants and Homeless Initiatives divisions. The role serves clients from a wide range of socioeconomic backgrounds and requires accuracy, technical skill, clear communication, and the ability to manage a high-volume caseload. The City may hire at either level based on candidate qualifications, the selection process, and departmental needs. The position usually averages 30 hours per week, but a minimum number of hours is not guaranteed. Housing Specialists conduct interviews and assessments, determine program eligibility, maintain case files, explain program rules and resources, and connect participants with housing and community services. Trust Fund duties include helping participants identify housing needs and financial goals, coordinating referrals, monitoring progress, and documenting participation and outcomes. Level I and Level II roles have different experience and knowledge expectations, as detailed in the qualifications. A valid California Driver’s License is required by the appointment date for housing inspections and recertification interviews with home-bound clients. Work may expose employees to live electricity, dirt, and dust. Physical duties include climbing stairs, bending and reaching during housing-unit inspections, and lifting and carrying files or documents weighing up to 25 pounds. Applicants who are selected must complete reference and background checks and pass a post-offer medical examination, including drug/alcohol screening.

Requirements

For Level I: experience performing work in support of staff administering or implementing rental subsidy, affordable housing, or leasing programs, or an equivalent combination of training and experience.
For Level II: journey-level experience in case management and implementation of government rental subsidy and other affordable housing or leasing programs.
Basic knowledge of Housing Authority functions, cultural diversity, record keeping, personal computer operations, and modern office procedures for Level I.
Knowledge of government housing rules and regulations, advanced record keeping, effective interviewing, sales and negotiation techniques, personal computer operations, and case management techniques for Level II.
Ability to interact effectively and tactfully with clients from diverse socioeconomic backgrounds and maintain a courteous, professional work environment.
Ability to communicate clearly and concisely, orally and in writing, in person and over the telephone.
Ability to prepare, organize, and maintain accurate, detailed, and confidential records.
Level II ability to manage a heavy caseload, persuade owners to participate, negotiate rents, resolve disputes, identify program fraud, interpret and explain program requirements, work through frequent interruptions, and manage changing assignments and priorities.
Possession of a valid California Driver’s License by the date of appointment.
Ability to climb stairs, bend and reach during housing inspections, and lift and carry files or documents weighing up to 25 pounds.

Nice To Haves

A bachelor’s degree from an accredited college or university, with major coursework in social work, psychology, sociology, or a related field.
One year of case management or resource navigation experience implementing grant-funded government rental subsidy and other restricted-use public service programs.
Bilingual proficiency in reading, speaking, and writing Spanish, Vietnamese, Korean, or Arabic.

Responsibilities

Conduct initial and annual client interviews and determine initial and ongoing eligibility for rental subsidies and other affordable housing programs.
Manage assigned caseloads and maintain accurate, current manual and electronic case files.
Conduct briefing sessions and explain program rules, regulations, policies, and procedures to applicants.
Identify community housing resources and encourage participation in rental subsidy and affordable housing programs.
Explain and publicize Housing Authority functions, including equal opportunity requirements.
Maintain listings of rental units and provide them to applicants with a Certificate of Family Participation.
Assess household housing needs, financial goals, barriers to stability, and readiness for homeownership.
Help participants set goals involving budgeting, credit improvement, debt reduction, savings, and housing stability.
Connect participants with City programs, affordable housing opportunities, community resources, and partner organizations.
Coordinate referrals with nonprofit organizations, financial institutions, housing counselors, and community partners.
Communicate with participants, encourage program engagement, monitor progress, address barriers, and support housing stability and progress toward homeownership.
Track enrollment, referrals, participation, milestones, and outcomes; maintain participant records and verify completion of program requirements with partners.
Maintain knowledge of City housing programs, homeownership resources, and community services; prepare program reports and documentation.
Perform housing-unit inspections and recertification interviews with home-bound clients as required.
Perform related duties and responsibilities as required.