Housing Specialist I

City of Tucson

1d • $20 - $30 • Onsite

About The Position

The Housing Specialist I position in the City of Tucson’s Department of Housing and Community Development provides customer service, processes paperwork, maintains files, and supports landlord or inspection teams administratively. The employee assists customers in person, by telephone, and by email. Work is performed under the supervision of a Housing supervisor, and the position does not supervise others. The role is grant funded, with funding reviewed annually.

The position explains HUD housing programs to the public, interprets and applies program regulations, maintains applicant and participant files, and communicates eligibility and application status. It also supports front-desk operations, office safety and upkeep, document processing, caseload records, rent-reasonableness searches, program statistics, and data entry. The work is performed mostly in an office environment. Duties and responsibilities may change.

Requirements

• High school diploma or GED and less than one year of directly related experience; relevant education and experience may be substituted on a year-for-year basis.
• Must be able to access HUD systems and State of Arizona verification systems, such as DES.
• Submit an updated resume and cover letter with the application; the cover letter must address how the applicant's knowledge, skills, and experience align with the preferred qualifications.

Nice To Haves

• Associate degree or equivalent to two years of related experience.
• Proficiency with housing software.
• Bilingual English/Spanish ability.
• Proficiency in Microsoft Office.
• Excellent communication skills.
• Prior face-to-face customer service experience with customers or clients.

Responsibilities

• Explain general aspects of HUD housing programs to the public and interpret and apply housing program regulations.
• Maintain applicant and program participant files and contact applicants and participants about eligibility and application status.
• Provide courteous customer service by telephone and electronic communication; manage phone calls and front-desk check-in; and triage escalated client concerns.
• Open and close the office and help keep the lobby safe and hygienic for visitors and employees.
• Receive packages and mail from carriers and remain attentive to safety in the lobby and courtyard.
• Schedule and assist housing professionals with group presentations to prospective tenants and landlords.
• Assist with distributing materials and supplies.
• Process and file documents submitted to the PHA and scan incoming documents into client profiles using the assigned housing software system.
• Organize caseloads and ensure records and documents are processed and updated within specified timeframes.
• Conduct rent-reasonableness searches using affordability comparables.
• Retrieve, compile, and summarize program statistics for reports.
• Input and retrieve data using electronic information system equipment.
• Perform other duties and tasks as assigned.

Benefits

• Medical, dental, vision, life, disability, and flexible spending account coverage for benefit-eligible positions.
• Pension plan, plus optional Roth and pretax deferred compensation savings.
• 38 paid days off in the first year for new hires, with time off increasing in subsequent years.
• Twelve weeks of paid parental leave.
• Paid tuition reimbursement.
• Student loan repayment.
• Off-the-job and on-the-job training.
• Employee resource groups and paid volunteer hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED