Housing Outreach Specialist (MOC Downtown)
About The Position
Goddard Riverside invests in people and strengthens community, serving more than 20,000 people throughout New York City through programs for all ages. It works within a social justice framework and partners with the Manhattan Outreach Consortium (MOC), a borough-wide initiative serving unsheltered people. The Downtown team serves lower Manhattan and collaborates with community partners and healthcare agencies across Manhattan; its catchment area is 23rd Street and below, river to river. The Housing Outreach Specialist engages people living on the street through community outreach using a harm reduction approach. The specialist serves as a case manager for adults experiencing street homelessness, working toward placement in transitional and permanent housing. The role involves collaboration across teams and organizations, ongoing case management and housing-retention support, outreach activities, and maintaining client records and program data. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The hourly rate is $22.25–$25.77. Salary offers are based on experience in the same or a comparable position, with additional preferred qualifications also considered. Evening, overnight, and weekend availability is required when needed. Work takes place indoors and outdoors in all weather. The position includes frequent walking and standing and requires the ability to lift up to 30 pounds.
Requirements
- Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines, including at least one year as a licensed driver and no suspensions within the last three years.
- Flexibility in work hours and availability for evening, overnight, and weekend shifts when required.
- Understanding of Housing First and other harm reduction models.
- Ability to multitask.
- Strong interpersonal skills.
- Strong written and verbal communication skills.
- Ability to work as part of a team.
- Proficiency in Microsoft Outlook.
- Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARES.
- Frequent walking and standing; ability to lift up to 30 pounds.
Nice To Haves
- Bachelor’s degree preferred.
- Prior experience with homeless and/or mentally ill populations preferred.
Responsibilities
- Serve as case manager for homeless adults, with the goal of placing them in transitional and permanent housing.
- Perform intake, assessment, service planning, advocacy, referral, and escort services.
- Maintain client case records and enter data into computer databases using handheld and desktop computers.
- Provide follow-up case management for clients placed in housing to promote retention and document outcomes.
- Attend staff meetings, case conferences, training programs, and supervision meetings; participate in program evaluation and improvement.
- Communicate with evening and weekend staff and staff at other agencies to coordinate client services.
- Participate in outreach trips to identify and communicate with homeless clients.
- Drive the outreach van.
- Participate in the annual HOPE count and quarterly counts of homeless individuals living on the street, including four overnight counts annually.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
