Housing Outreach Specialist

Rosecrance • Rockford, IL

4d • Onsite

About The Position

The Housing Outreach Specialist connects individuals and families in need with housing resources and support services. The role involves engaging with the community, identifying people at risk of or experiencing homelessness, and helping them access stable housing. The specialist delivers services compassionately, ethically, and in compliance with applicable laws, while supporting a safe environment for clients. The position also collaborates with local organizations and agencies to promote housing stability and meet regulatory and accreditation standards.

This is an onsite position at the Rosecrance Ware Center in Rockford, Illinois. The schedule is eight-hour shifts Sunday through Thursday, 8:30 a.m. to 5:00 p.m. Starting pay is based on education, experience, and credentials: $18.43 per hour for a high school diploma or GED, $19.37 per hour for an associate degree, and $20.25 per hour for a bachelor’s degree.

Rosecrance provides behavioral health services and supports individuals and families facing substance abuse and mental health challenges through evidence-based therapies and compassionate care. The organization describes its mission as empowering people to overcome these challenges and fostering lasting recovery.

Requirements

• High school diploma or equivalent.
• Must qualify at a minimum as a RSA per Illinois Department of Health Rule 132.
• Valid driver’s license and automobile insurance.
• Reliable access to a personal vehicle for community outreach.
• Excellent organizational and computer skills.
• Ability to work independently and as part of a team.
• Belief in the mission and vision of Rosecrance.

Responsibilities

• Work the prescribed hours and any additional hours deemed necessary for assigned responsibilities.
• Conduct outreach to individuals and families needing housing assistance, including people at risk of or experiencing homelessness.
• Educate clients about housing programs, eligibility requirements, and application processes.
• Help clients navigate housing applications, including paperwork, documentation, and deadlines.
• Build relationships with community partners, including shelters, local housing authorities, and nonprofit organizations, to expand housing opportunities.
• Assess client needs and provide appropriate referrals to additional services.
• Maintain accurate, up-to-date client records and documentation in accordance with organizational standards.
• Advocate for clients to help ensure they receive the support and resources needed to secure and maintain permanent housing.
• Participate in community events, forums, and partnerships to raise awareness of housing resources.
• Track and report outcomes, including successful placements, progress toward goals, and barriers to housing stability.
• Maintain confidentiality of client information and comply with privacy laws, organizational policies, the Rosecrance Corporate Compliance Program, and Code of Conduct.
• Perform responsibilities in accordance with Rosecrance’s mission, vision, values, and expectations.
• Consistently provide exceptional customer service.
• Serve as a role model for staff, clients, and customers and demonstrate positive guest relations when representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) plan with employer match and discretionary employer contribution.
• Group life insurance, including LTD and AD&D.
• Tuition assistance and licensure/certification reimbursement.
• Paid time off, sick time, and bereavement leave.
• Referral program offering up to $1,000 per hire.
• Wellness plan; certain facilities offer an onsite gym.
• Daily pay available through UKG Wallet.
• Starting pay varies by education, experience, and credentials.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED