Housing Outreach Specialist
About The Position
The Housing Outreach Specialist connects individuals and families in need with housing resources and support services. The role engages with the community, identifies people at risk of or experiencing homelessness, and assists them in accessing stable housing. The specialist delivers services compassionately, ethically, and in compliance with legal requirements, while helping create a safe and supportive environment for clients. The position also collaborates with local organizations and agencies to promote housing stability and meet regulatory and accreditation standards. The position is onsite at Rosecrance Ware Center in Rockford, Illinois, and follows an eight-hour-shift schedule of Sunday through Thursday, 8:30 a.m. to 5:00 p.m. Pay is based on education, experience, and credentials. Listed starting rates are $18.43 per hour for HS/GED, $19.37 per hour for an associate degree, and $20.25 per hour for a bachelor's degree.
Requirements
- High school diploma or equivalent required.
- Must qualify at a minimum as a RSA under Illinois Department of Health Rule 132.
- Valid driver's license and automobile insurance.
- Reliable access to a personal vehicle for community outreach.
- Excellent organizational and computer skills.
- Ability to work independently and as part of a team.
- Belief in the mission and vision of Rosecrance.
Responsibilities
- Conduct outreach to individuals and families who need housing assistance, including those at risk of or experiencing homelessness.
- Educate clients about housing programs, eligibility requirements, and application processes.
- Help clients navigate housing applications, including paperwork, documentation, and deadlines.
- Build relationships with community partners, including shelters, local housing authorities, and nonprofit organizations, to expand housing opportunities.
- Assess client needs and provide appropriate referrals to additional services.
- Maintain accurate, up-to-date client records and documentation in accordance with organizational standards.
- Advocate for clients so they can access the support and resources needed to secure and maintain permanent housing.
- Participate in community events, forums, and partnerships to raise awareness of housing resources.
- Track and report outcomes, including successful placements, progress toward goals, and barriers to housing stability.
- Maintain confidentiality of client information and comply with privacy laws, organizational policies, the Rosecrance Corporate Compliance Program, and Code of Conduct.
- Perform responsibilities in accordance with Rosecrance's mission, vision, values, and expectations.
- Provide consistently exceptional customer service and demonstrate positive guest relations as a role model for staff, clients, and customers.
- Work prescribed hours and additional hours deemed necessary for assigned responsibilities.
- Assume other related responsibilities as assigned by leadership.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- 401(k) plan with employer match and discretionary employer contribution.
- Group life insurance, including LTD and AD&D.
- Tuition assistance and licensure/certification reimbursement.
- Paid time off, sick time, and bereavement leave.
- Referral program offering up to $1,000 per hire.
- Wellness plan; certain facilities offer an onsite gym.
- Daily pay available through UKG Wallet.
- Pay based on education, experience, and credentials.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
