Housing Outreach Specialist
About The Position
The Housing Outreach Specialist connects individuals and families in need with housing resources and support services. The role involves engaging with the community, identifying people at risk of or experiencing homelessness, and helping them access stable housing. The specialist delivers services compassionately, ethically, and in compliance with legal requirements, while helping create a safe and supportive environment for clients. The position also collaborates with local organizations and agencies to promote housing stability and meet regulatory and accreditation standards. This is an onsite position at Rosecrance Ware Center in Rockford, Illinois, with an eight-hour Monday–Friday schedule from 10:00 AM to 6:30 PM. Pay is based on education, experience, and credentials, with starting rates of $18.43 per hour for high school/GED, $19.37 per hour for an associate degree, and $20.25 per hour for a bachelor's degree.
Requirements
- High school diploma or equivalent.
- Must qualify at a minimum as a RSA under Illinois Department of Health Rule 132.
- Valid driver's license and automobile insurance.
- Reliable access to a personal vehicle for community outreach.
- Excellent organizational and computer skills.
- Ability to work independently and as part of a team.
- Belief in Rosecrance's mission and vision.
Responsibilities
- Work prescribed hours and any additional hours deemed necessary for assigned responsibilities.
- Conduct outreach to individuals and families needing housing assistance, including those at risk of or experiencing homelessness.
- Educate clients about housing programs, eligibility requirements, and application processes.
- Help clients navigate housing applications, including paperwork, documentation, and deadlines.
- Build relationships with shelters, local housing authorities, nonprofit organizations, and other community partners to expand housing opportunities.
- Assess client needs and provide appropriate referrals to additional services.
- Maintain accurate, up-to-date client records and documentation according to organizational standards.
- Advocate for clients to help them obtain the support and resources needed to secure and maintain permanent housing.
- Participate in community events, forums, and partnerships to raise awareness of housing resources.
- Track and report outcomes, including successful placements, progress toward goals, and barriers to housing stability.
- Maintain client confidentiality and follow privacy laws, organizational policies, the Rosecrance Corporate Compliance Program, and Code of Conduct.
- Perform responsibilities in accordance with Rosecrance's mission, vision, values, and expectations.
- Provide consistently exceptional customer service.
- Serve as a role model for staff, clients, and customers and demonstrate positive guest relations when representing Rosecrance.
- Perform other related responsibilities as assigned by leadership.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- 401(k) plan with employer match and discretionary employer contribution.
- Group life insurance, including LTD and AD&D.
- Tuition assistance and licensure/certification reimbursement.
- Paid time off, sick time, and bereavement leave.
- Referral program offering up to $1,000 per hire.
- Wellness plan; certain facilities offer an onsite gym.
- Daily pay available through UKG Wallet.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
