Housing Options Assistant

Lancaster City Council • Lancaster, CA

21h • Onsite

About The Position

Make a Difference in Lancaster. Join us as a Housing Options Admin Assistant and play a vital role in supporting vulnerable homeless people and rough sleepers to remain in their current accommodation and prevent homelessness. Your work will help the Housing Options team operate smoothly, preventing homelessness and promoting community safety. By ensuring efficient service delivery, you’ll contribute to creating a safer, more supportive Lancaster where everyone can thrive.

Requirements

• Good knowledge of Housing Options processes.
• Strong IT skills, including Microsoft Office and council financial systems.
• Empathetic, discreet, and communicate effectively with vulnerable people and partners.
• Ability to work independently.
• Good time management skills.
• Close attention to detail.
• Share values of Working Together, Ambition, Pride, and Ownership.

Responsibilities

• Provide essential administrative support.
• Manage enquiries from the public.
• Book appointments for the team.
• Handle emails, phone calls, and correspondence promptly.
• Signpost service users to the right support.
• Assist with referrals.
• Manage diaries.
• Produce reports.
• Process invoices.
• Maintain accurate data.
• Perform general office duties to keep the service running seamlessly.

Benefits

• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support
• Flexible working friendly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed