Housing Assistant

City of New York • New York, NY

1d • Onsite

About The Position

Reporting to the Project Based Contract Management Manager, the Housing Assistant serves as the liaison for Leased Housing’s Section 8 Project Based Voucher (PBV) and Rental Assistance Demonstration (RAD) programs. This role involves daily reporting to assigned PACT/Trust developments to assist with Section 8 Program related activities, confirming on-site vacancies and HQS readiness, and assisting PACT/Trust development staff and tenants with Section 8 inquiries. The position also includes providing Section 8 training to property management staff, establishing effective working relationships with internal units and outside agencies, analyzing and preparing monthly PBV status reports, promoting a positive customer service experience, and providing daily reports on site visits and follow-up actions. Other duties as required by the Project Based Management Unit for PACT and Trust Developments may also be assigned. Note: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Housing Assistant to be considered. This position is open to qualified persons with a disability who are eligible for the 55-a Program.

Requirements

• Permanent civil service status in the title of Housing Assistant
• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above.
• Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience.
• All candidates must have a four-year high school diploma, or its educational equivalent.

Nice To Haves

• Candidates must have permanent civil service status in the title of Housing Assistant to be considered.
• Qualified persons with a disability who are eligible for the 55-a Program.
• NYCHA employees: this position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.
• NYCHA employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

Responsibilities

• On a daily basis, report to assign PACT/Trust developments to assist with Section 8 Program related activities.
• Confirm on site vacancies and HQS readiness with property management (PACT and Trust).
• Assist PACT/Trust development staff and section tenants with Section 8 inquiries, when needed.
• Provide property management staff Section 8 training.
• Establishing effective working relationships with internal units and outside agencies.
• Analyze and prepare monthly PBV status reports for the LHD Senior Director.
• Promote positive customer service experience by assisting residents and staff with questions and service needs in a courteous and efficient manner.
• Provide daily reports on site visits and follow up actions for LHD.
• Other duties as required by the Project Based Management Unit for PACT and Trust Developments.

Benefits

• A choice of medical coverage plans
• Deferred compensation plans
• A defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level