Housing Operations Professional III

Careers Listing•Fullerton, CA

9d•Onsite

About The Position

The Housing Operations Professional III serves as a lead within Housing and Residential Engagement (HRE), overseeing the university’s housing application, assignment, and occupancy management processes. The role manages the StarRez housing management system and ensures accurate, equitable, and timely assignments for residential students during the academic year and summer terms. The position collaborates with campus partners, including Disability Support Services, Basic Needs Services, Athletics, Admissions, and International Student Services, to address specialized housing needs and support effective use of residential spaces. The position oversees occupancy reporting, system audits, data accuracy, and process optimization to support data-informed decisions. It also contributes to departmental planning, process improvement, policy development, and communications that improve the resident experience and support year-round housing operations. The role provides guidance during student concerns, supports institutional emergency response, and assists with major departmental programs such as move-in, move-out, and campus-wide events. Other duties may be assigned. Working independently under general supervision and with minimal oversight, the role performs advanced housing operations work and may provide lead direction. It applies professional expertise to organize operations, develop housing strategies, coordinate assignments, advise on housing decisions, and help ensure compliance with organizational policies and applicable regulations. It collaborates with management to assess and evaluate programs, policies, and procedures.

Requirements

Equivalent to a bachelor's degree in a related field and four years of relevant experience; additional relevant experience may substitute for required education year for year, and an advanced degree in a related field may substitute for required experience year for year.
Thorough and advanced knowledge of housing operations to build and maintain sound policies, processes, and procedures for a diverse campus community.
Demonstrated ability to independently apply advanced judgment to resolve difficult and complex problems and issues.
Thorough and advanced knowledge and skill in applying and interpreting applicable regulations, standards, and guidelines.
Ability to recommend changes based on interpretations and principles of professional practice.
Advanced analytical and organizational skills to oversee housing operations and complete special projects within time and budget constraints.
Advanced communication and interpersonal skills, including political acumen, to build partnerships and communicate effectively across employee groups in a diverse environment.
Ability to effectively present ideas and provide training.
Advanced knowledge of higher education housing operations and management best practices.
Ability to work independently under general supervision, manage multiple priorities, and provide lead work direction with accountability for results.
Satisfactory completion of a background check, including a criminal records check.
Completion of a Live Scan.
Availability for campus and departmental emergency response, including after-hours, weekend, and holiday call-backs.

Nice To Haves

Housing administration and/or housing assignments experience.
Ability to effectively lead and oversee housing operations.
Ability to cultivate and maintain a positive and productive departmental working atmosphere.
Ability to develop cooperative relationships with other university departments.
Knowledge of workplace security and safety, especially as related to live-on, on-call, and after-hours duty procedures.
Ability to work independently and plan, organize, coordinate, and perform daily and long-range activities.
Ability to exercise initiative and establish priorities.
Knowledge of department and university policies and procedures.

Responsibilities

Oversee housing application, assignment, and occupancy management processes.
Manage the StarRez housing management system and ensure accurate, equitable, and timely housing assignments throughout academic-year and summer terms.
Collaborate with campus partners to meet specialized housing needs and support strategic utilization of residential spaces.
Oversee occupancy reporting, system audits, data accuracy, and process optimization.
Contribute to departmental planning, process improvement, policy development, and communications.
Provide guidance during student concerns and support institutional emergency response efforts.
Assist with move-in, move-out, and campus-wide events.
Provide lead work direction and coordinate housing operations assignments as needed.
Provide program and housing decision advice and help ensure compliance with organizational policies and applicable federal, state, and local regulations.
In collaboration with management, assess, formulate, and evaluate programs, policies, and procedures.
Serve in a second-level on-call duty rotation and provide crisis intervention, emergency response, and referrals as appropriate.
Be available for campus and departmental emergency response, including returning to campus after hours, on weekends, and on holidays.