Housing Operations Professional III

California State University, Fullerton•Fullerton, CA

11d•$5,079 - $7,399•Onsite

About The Position

California State University, Fullerton’s Housing and Residential Engagement department seeks a Housing Operations Professional III to lead housing application, assignment, and occupancy management for residential students during the academic year and summer terms. The position manages the StarRez housing management system and ensures housing assignments are accurate, equitable, and timely. It collaborates with campus partners, including Disability Support Services, Basic Needs Services, Athletics, Admissions, and International Student Services, to address specialized housing needs and make effective use of residential spaces. The role oversees occupancy reporting, system audits, data accuracy, and process optimization to support data-informed decisions. It contributes to departmental planning, process improvement, policy development, and communications; supports student concerns and institutional emergency response; and assists with major programs such as move-in, move-out, and campus-wide events. The position works independently under general supervision, with minimal oversight, and may provide lead work direction. It provides guidance on housing decisions and compliance with university policies and applicable regulations. The position is based in Housing and Residential Engagement within the Division of Student Affairs at Cal State Fullerton. The university provides residence hall and apartment-style housing for approximately 2,000 students. A background check and Live Scan are required. The employee must be available for campus and departmental emergency response, including possible after-hours, weekend, and holiday call-backs, and serves in a second-level on-call duty rotation. The role includes crisis intervention and emergency response, with referrals as appropriate.

Requirements

Equivalent to a bachelor's degree in a related field and four years of relevant experience; additional relevant experience may substitute for education year for year, and an advanced degree in a related field may substitute for required experience year for year.
Thorough and advanced knowledge of housing operations and the ability to build and maintain sound policies, processes, and procedures serving a diverse campus community.
Demonstrated ability to apply advanced judgment independently to resolve difficult and complex problems and issues.
Thorough and advanced knowledge and skill in applying and interpreting applicable regulations, standards, and guidelines.
Ability to recommend changes based on professional-practice interpretations and principles.
Advanced analytical and organizational skills to oversee housing operations and complete special projects within time and budget constraints.
Advanced communication and interpersonal skills, including political acumen to build partnerships and communicate effectively across employee groups in a diverse environment.
Ability to present ideas and training effectively.
Advanced knowledge of current best practices in higher education housing operations and management.
Ability to work independently under general supervision, handle multiple priorities, and contribute to housing strategies and coordinated assignments.
A satisfactory background check, including a criminal records check, is required.
Live Scan is required.
Must be available for campus and departmental emergency response, which may require returning to campus after hours, on weekends, and on holidays; serves in a second-level on-call duty rotation.
Must comply with mandated reporter obligations under the California Child Abuse and Neglect Reporting Act and CSU Executive Order 1083.
Must fulfill Campus Security Authority reporting responsibilities and complete required CSA training.
Regular attendance is an essential job function.

Nice To Haves

Housing administration and/or housing assignments experience.
Ability to effectively lead and oversee housing operations.
Ability to cultivate and maintain a positive and productive working atmosphere in the department.
Ability to develop cooperative relationships with other University departments.
Knowledge of workplace security and safety, especially regarding live-on, on-call, and after-hours duty procedures.
Ability to work independently, plan, organize, coordinate, and perform daily and long-range activities.
Ability to exercise initiative and establish priorities.
Knowledge of department and University policies and procedures to support departmental operations.

Responsibilities

Oversee the university’s housing application, assignment, and occupancy management processes.
Manage the StarRez housing management system and ensure accurate, equitable, and timely housing assignments throughout academic-year and summer terms.
Collaborate with campus partners to meet specialized housing needs and support strategic use of residential spaces.
Oversee occupancy reporting, system audits, data accuracy, and process optimization.
Contribute to departmental planning, process improvement, policy development, and communications.
Provide guidance during student concerns and support institutional emergency response efforts.
Assist with major departmental programs, including move-in, move-out, and campus-wide events.
Provide program and housing decision advice and ensure compliance with organizational policies and applicable federal, state, and local regulations.
Assess, formulate, and evaluate programs, policies, and procedures in collaboration with management.
Coordinate assignments and may provide lead work direction, with accountability for results.
Provide crisis intervention and emergency response and make referrals as appropriate.
Perform other duties as assigned.