Housing Specialist III

Nan McKay & Associates• Remote, US,

1d•$0 - $19•Onsite

About The Position

The Housing Specialist III supports Housing Choice Voucher (HCV) operations by determining and documenting applicant and participant eligibility, income, rent, and contractual relationships with owners in accordance with written administrative policies and procedures. The role interviews HCV participants weekly and has full accountability for an assigned caseload, including maintaining accurate and complete files, resolving call center cases, and responding to participant and landlord inquiries. The caseload may be up to one and a half times that of a Housing Specialist I and includes increased case-management responsibilities. The position is expected to meet or exceed HS III performance standards and take on additional general team-support duties. The position operates under the direct general supervision of a Supervisor. It has no direct supervisory responsibility, but may act on behalf of or in the absence of the team supervisor. The role also takes on higher levels of team leadership, conducts a portion of team quality-control reviews, and mentors new and experienced staff.

Requirements

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field; alternatively, a two-year degree with four years of experience satisfies the qualifications.
Ability to apply regulations pertaining to the program.
Ability to communicate effectively orally and in writing.
Excellent interpersonal skills for conducting HCVP participant interviews.
Strong computer and organizational skills to prioritize tasks and demands and consistently deliver work on time.

Nice To Haves

At least two years of progressively responsible work experience for a public agency, or related work in the social service or community service field.

Responsibilities

Manage an assigned caseload of Housing Choice Voucher participants, which may be up to one and a half times that of a Housing Specialist I.
Conduct annual and bi-annual recertifications within required time frames.
Complete interim recertifications as required.
Conduct participant briefings and voucher issuance briefings.
Process and monitor moves and coordinate handoffs with the vendor.
Determine housing assistance payments and calculate tenant rent.
Educate participants on program requirements and family obligations.
Resolve concerns between owners, tenants, and the Housing Authority.
Process transactions in required Housing Authority systems, including the legacy system/system of record.
Maintain accurate and complete electronic applicant and participant files.
Provide customer service to participants, landlords, co-workers, clients, and vendors.
Perform job functions in alignment with the Housing Authority’s Administrative Plan, HUD regulations, and other state and local requirements.
Obtain certification in Housing Choice Voucher.
Maintain regular attendance and punctuality.
Complete rent determinations and generate HAP contracts.
Take on higher levels of leadership on the team.
Conduct a portion of quality-control reviews for the team.
Mentor new and experienced staff.
Take on additional duties focused on general team support.