Housing Operations Coordinator (Student Development Specialist II)

Texas A&M University System•Galveston, TX

4d•Onsite

About The Position

The Housing Operations Coordinator for Campus Living & Learning assists the Assistant Director of Housing Operations with oversight of residence hall buildings and spaces. The role supports building, space, and furniture inspections and works with relevant university units and contracted providers to address custodial, maintenance, accessibility, safety, and facility needs. The goal is to maintain a high-quality living and learning environment for students living on campus. This is a live-on-campus position in a provided residence hall apartment. The coordinator serves as essential personnel, participates in an on-call rotation, and may have evening and weekend responsibilities. During a hurricane or other campus change or closure, relocation may be required. The position coordinates building operations, work orders, furniture and equipment purchases, inspections, preventative maintenance planning, renovations, capital improvements, and construction initiatives. It supervises student operations staff and supports housing assignments, occupancy management, StarRez processes, residence hall opening and closing, and continuity of operations during staff vacancies or absences. The coordinator also manages the departmental logistics and communication for approved housing accommodations in partnership with the Office of Disability Resources. Additional duties include developing residence hall educational programs focused on housing operations, safety, and crisis management; serving as a student conduct hearing officer; supporting student activities, orientations, workshops, committees, and possibly student groups; and responding to campus emergencies. The position requires compliance with applicable laws, codes, university policies, and safety requirements. It is security sensitive and employment is contingent on required credential verification and a criminal history check.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
One year of experience in student affairs work or a related specialty.
Ability to communicate effectively both orally and in writing.
Strong interpersonal and organizational skills.
Working knowledge of StarRez, Onity, and Ving/VisiOnline.
Ability to multitask and work cooperatively with others.
Ability to meet the position's on-call, emergency-response, and live-on-campus requirements, including some evening and weekend responsibilities.
Compliance with applicable state and federal laws and codes, Texas A&M University System and TAMU policies, regulations, rules, procedures, and safety requirements.
Applicants are subject to a criminal history investigation; employment is contingent on verification of credentials and other information required by institutional procedures.

Nice To Haves

Master’s degree in a Higher Education/Student Affairs-related field.
Two or more years of experience in housing and operations or a Student Affairs-related field at a professional or graduate level.

Responsibilities

Assist the Assistant Director of Housing Operations with oversight of residence hall buildings and spaces, including building, space, and furniture inspections.
Coordinate with university entities, SSC, and contracted companies to support the upkeep, safety, accessibility, and compliance of on-campus housing.
Monitor the progress and completion of work orders for departmental spaces and buildings, and collaborate with Housing Coordinators on residential work orders.
Coordinate selection and approval of departmental furniture and equipment purchases.
Assist with planning preventative maintenance, rotating renovations, capital improvement projects, and construction initiatives in residence halls.
Supervise Housing Operations student staff, including Desk Assistants and other operations-focused student employees; provide training, scheduling support, performance management, and development.
Conduct and coordinate inspections and site visits, and represent Campus Living & Learning at meetings concerning vendor maintenance, renovation, and construction services.
Provide operational support and redundancy for StarRez, housing assignments, occupancy management, and departmental processes.
Support continuity of residential operations during staff vacancies or extended absences and, when needed, temporarily assume select Housing Coordinator responsibilities.
Coordinate the departmental housing accommodations process with the Office of Disability Resources, including logistics, communication, and implementation of approved accommodations.
Serve as liaison among students, Campus Living & Learning staff, Disability Resources, and facilities personnel concerning residential facility issues and approved accommodations.
Coordinate residential space and furnishing modifications for approved ADA and housing accommodation requests, and communicate timelines for substantial room repairs.
Organize residence hall opening and closing processes with other live-on staff; schedule and coordinate safety walkthroughs; maintain residence hall signage and community spaces.
Plan, develop, and implement residence hall educational programs and marketing initiatives focused on housing operations, safety, and crisis management.
Serve as a student conduct hearing officer and adjudicate assigned residential conduct cases in accordance with university policies and procedures; participate in related meetings, documentation, sanctions, and educational interventions.
Attend, participate in, and help plan Student Activities events; assist with leadership workshops, campus orientations, and other presentations; serve on campus committees and potentially advise student groups.
Live in a provided on-campus apartment, participate in an on-call shift rotation, respond to campus emergencies, and serve as essential personnel during crisis response incidents.
Perform additional responsibilities in support of departmental and institutional priorities and perform duties safely in compliance with university safety requirements.