About The Position
A Housing Officer at Stef & Philips supports tenants from their initial check-in until they move on from the accommodation and oversees property condition in coordination with colleagues handling maintenance. The role provides tenants with advice and guidance on accessing wider support from local authorities and agencies, including social services and benefit providers. The position covers the South London area or the West/NW London area.
Requirements
- Ability to demonstrate the core values of Stef & Philips.
- Knowledge and practice in housing and tenancy management support.
- Knowledge of the housing benefits system and welfare reform in a supported housing environment.
- Experience working with vulnerable people with support or care needs and people experiencing homelessness.
- Computer literacy.
- Knowledge of Microsoft Office packages, particularly Word and Excel.
- Good interpersonal skills.
- Good written and verbal communication skills.
- Ability to prioritise and manage own workload, time, and travel.
- Excellent organisational skills.
- Accurate recording skills.
- Good problem-solving skills.
- Experience managing maintenance issues and scheduling.
- Flexible, approachable, positive, and enthusiastic approach.
- Full clean UK driving licence.
Nice To Haves
- Experience working within the temporary accommodation sector.
Responsibilities
- Provide basic maintenance services and adjustments when needed.
- Provide basic cleaning in properties.
- Conduct regular tenant visits and update company systems, including Salesforce, in line with company procedures.
- Carry out scheduled periodic inspection visits.
- Conduct maintenance visits, report issues to enable prompt resolution, and check and record details of repair work completed by third-party contractors.
- Handle complaints and follow up to ensure they have been addressed appropriately.
- Carry out health and safety inspections.
- Support departments with check-in and check-out inspections.
- Report anti-social behaviour, investigate its cause, and liaise with third-party agents if required.
- Liaise with the Utility department and obtain meter readings.
- Assess service users’ suitability for properties.
- Carry out customer satisfaction surveys.
- Liaise with partners, including occupational therapists, hospitals, case workers, social workers, local police, neighbourhood watch, and local authorities, to support tenants throughout their tenancy.
- Maintain a safe working environment and report all incidents or potential hazards.
- When working alone, follow the Service Level Guidelines and raise concerns as appropriate.
- Maintain a good working knowledge of company policies and follow them.
- Participate in development reviews.
- Complete occasional ad hoc tasks authorised by the line manager or leadership team.
Benefits
- 23 days’ leave, plus bank holidays.
- Additional holiday days for long service, up to 30 days.
- Tenure celebration payments: £500 after 3 years, £1,000 after 5 years, and £5,000 after 10 years.
- Private health insurance with Vitality.
- Birthday off.
- One well-being day off per year.
- Maternity and paternity pay.
- Pension scheme increase after 2 years.
- Professional Emergency First Aid at Work training.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
