Housing Occupancy Specialist

Catholic Charities of the Archdiocese of Chicago•Chicago, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to improve lives, strengthen and empower people, families, and communities, and offer mercy and hope. The Housing Occupancy Specialist provides comprehensive client support for the Bridge Subsidy Initiative Program. The role manages caseloads, responds to client and landlord concerns—including crises—ensures regulatory compliance, maintains accurate records, and collaborates with internal teams and external partners to prevent evictions and support housing stability. The position includes administrative and client-service responsibilities, compliance with applicable program policies and regulations, and ongoing learning and skill development. Essential functions also include other duties and responsibilities as assigned.

Requirements

Bachelor's degree in Arts/Sciences (BA/BS) in a related field of study.
1–3 years of relevant experience.
Prior subsidized housing-related experience.
Good verbal and written communication skills.
Computer proficiency with Microsoft Office, including Word, Excel, Teams, and PowerPoint.
Strong organizational skills.
Comply with applicable program requirements, including a background check.
Ability to kneel and move between sitting, bending, kneeling, or standing multiple times a day; climb up and down up to three flights of stairs at a time; and lift, push, and pull up to 25 lbs.

Nice To Haves

3–5 years of relevant experience.

Responsibilities

Maintain a caseload, respond to client inquiries, and provide general information about the Bridge Subsidy Initiative Program.
Handle client and landlord complaints and crisis situations in consultation with the supervisory chain and in accordance with CCAC and program policies and procedures, treating each case with sensitivity and expedience.
Collaborate with the program manager to assist tenants at risk of eviction.
Prepare correspondence, notifications, and internal paperwork for holds, reinstatements, and returns of security deposits.
Apply knowledge of program regulations and Housing CCAC policies to resolve general tenant and landlord issues.
Maintain accurate, up-to-date client files and databases in accordance with CCAC and program requirements and relevant regulatory, licensing, and accrediting requirements.
Perform administrative tasks to ensure compliance with CCAC and program policies and procedures.
Know and comply with related laws and regulations.
Work collaboratively with outside vendors and internal stakeholders as needed.
Participate in ongoing learning, training, and skill development; seek and apply feedback to improve performance and contribute to team and organizational success.
Perform other duties and responsibilities as assigned.