Housing Manager - YMCA of the North Shore
About The Position
The YMCA of the North Shore is hiring a Housing Manager to oversee operations at a new affordable housing location in Gloucester, Massachusetts. The role manages housing compliance, resident relations, occupancy, rent collection, and property operations, while helping maintain a safe and welcoming environment for residents. The Housing Manager works with the Housing team and YMCA Case Managers to support housing stability and connect residents with community resources. The position is based with the YMCA of the North Shore Association in Beverly, Massachusetts, and may require travel between YMCA housing locations. It is full-time, day-shift work with a stated salary range of $50,000 to $55,000. Occasional evening or weekend availability may be needed for emergency housing situations.
Requirements
- Minimum of three years of experience in property management, affordable housing, or a related field serving similar populations, such as homeless services, shelters, or supportive housing.
- Knowledge of affordable housing programs and regulatory requirements, or experience working with comparable resident populations.
- Proficiency with property management software and Microsoft Office or Google Workspace.
- Strong organizational, interpersonal, and conflict-resolution skills.
- Demonstrated empathy and commitment to working with diverse, low-income, and vulnerable populations.
- Ability to walk properties, climb stairs, and inspect residential units regularly.
- Ability to sit or stand for extended periods while using computers and administrative systems.
- Ability to travel between YMCA housing locations as needed.
- Ability to lift and carry equipment weighing up to 30 pounds.
- Ability to communicate clearly and calmly, including during tense or emotionally challenging situations.
- Occasional evening or weekend availability to respond to emergency housing situations.
Responsibilities
- Complete household recertifications accurately and on schedule, including verifying income, assets, and household information.
- Ensure compliance with affordable housing requirements, including LIHTC, Section 8, HUD, EOHLC, and local housing authority guidelines.
- Track deadlines, send required resident notices, and maintain organized, audit-ready resident files.
- Assist with housing inspections, audits, and file reviews.
- Oversee monthly rent collection, record payments in property management software, and process deposits.
- Monitor resident accounts, issue late notices, and establish repayment agreements as needed.
- Document ongoing nonpayment and recommend appropriate next steps to leadership.
- Manage unit turnover, market available apartments, and process applications to maintain occupancy.
- Maintain waiting lists in accordance with Tenant Selection Plans, Affirmative Fair Housing Marketing Plans, and applicable program requirements.
- Screen applicants for eligibility, coordinate lease signings and move-in paperwork, and orient new residents.
- Contact applicants as units become available and update waiting lists in accordance with established procedures and Fair Housing requirements.
- Serve as the primary point of contact for residents and respond professionally and empathetically to concerns, lease violations, and maintenance requests.
- Partner with YMCA Case Managers to connect residents with community resources, support housing stability, and help prevent evictions.
- Coordinate with facilities and maintenance staff to ensure timely completion of work orders and apartment turnovers.
- Conduct regular property and unit inspections, including preparation for REAC/NSPIRE inspections.
- Collaborate with the Director of Operations (Housing) to support department goals and provide coverage across properties as needed.
- Perform other duties as assigned.
Benefits
- 12% employer retirement contribution once vested, with no employee match required.
- Health and dental insurance available for eligible full-time employees.
- Vacation, sick, and personal time.
- Free family YMCA membership and program discounts.
- Employer-paid life insurance.
- Training opportunities and support for continued growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
