Housing Management Assistant

U.S. Marine Corps • Quantico, VA

3d

About The Position

This public notice flyer notifies interested applicants of anticipated vacancies; applications will not be accepted through the flyer, vacancies may or may not be filled, and applicants who respond will not receive Notice of Result letters. The Housing Management Assistant plans, organizes, and performs work to ensure appropriate customer service and compliance with Housing Program mandates. The role handles resident complaints and investigations, provides routine housing-related advice and assistance, conducts joint resident-management unit walk-throughs, and coordinates maintenance, property management, and service contracts. The position may require travel to CONUS and OCONUS locations, including remote or isolated sites, and extended travel on military or commercial aircraft. It is subject to an uncommon tour that may include nights, weekends, and holidays; overtime, night differential, or unusual duty hours may be required.

Requirements

• Must be a U.S. citizen and determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New Department of the Navy employees must successfully pass the E-Verify employment verification check.
• Retired military members appointed to a DoD civilian position within 180 days of retirement are subject to 5 U.S.C. 3326.
• Males born after December 31, 1959, must be registered for Selective Service.
• Must obtain and maintain a current, valid U.S. driver's license.
• Must obtain and maintain an interim and/or final SECRET security clearance before entrance on duty; failure to maintain the required clearance may result in withdrawal of an offer or removal.
• Must be able to travel from the normal duty station to CONUS and OCONUS locations, potentially including remote or isolated sites, and travel on military or commercial aircraft for extended periods.
• Must complete training and obtain and maintain a government credit card for travel-related purchases.
• At least one year of specialized experience at or equivalent to GS-05 in federal service, or equivalent private- or public-sector experience, coordinating housing-unit check-ins and check-outs to monitor occupancy and vacancies, and assisting with development, evaluation, and recommendations to management on housing policy and program-management strategies, servicing guidelines, and departmental requirements.
• In lieu of specialized experience, qualifying education may consist of one full year of graduate-level education or a bachelor's degree with superior academic achievement; a transcript must be submitted when qualifying based on education.

Responsibilities

• Plan, organize, and perform work required to ensure proper customer service and compliance with applicable Housing Program mandates.
• Receive and process resident complaints, conduct related investigations, and forward recommendations to a supervisor.
• Advise and assist local housing officials or residents on routine matters including housing admissions, income limits, rent ranges, grievance procedures, and related topics.
• Conduct joint resident-management walk-throughs of quarters to evaluate cleanliness, maintenance, and habitability of units, furnishings, equipment, and facilities.
• Coordinate and monitor maintenance, property management, and service contracts.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type.
• Certain incentives, such as recruitment, relocation, or student loan repayment, may be authorized for eligible selectees.
• Overtime or night differential pay may be available when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level