Housing Counselor - Level 1
About The Position
Navicore Solutions is a nonprofit organization that provides financial counseling and education to consumers nationwide. The Housing Counselor provides housing counseling to referred homeowners, educating them about financial products and helping align those products with their financial goals. The counselor provides clear program guidance, resources, and customized action plans while building positive client relationships through professional telephone engagement. This is a full-time remote position. Training is conducted remotely, lasts 4–8 weeks, and is paid. The regular schedule is Monday through Friday, 9:00 a.m.–5:30 p.m. Eastern Time; the training schedule is Monday through Friday, 10:00 a.m.–6:30 p.m. Eastern Time. The organization provides all technological equipment. The position pays $20.00 per hour and is scheduled to start on November 16, 2026.
Requirements
- High school diploma or equivalent.
- Obtain HUD Housing Counselor Certification within 30 days of hire; study materials are provided.
- Strong commitment to punctuality and dependable attendance.
- Strong verbal communication and interpersonal skills.
- Ability to manage time effectively and stay organized in a fast-paced environment.
- Ability to communicate professionally in a high-volume call center setting, handling inbound and outbound calls.
- Strong active listening skills and ability to assess client needs accurately.
- Ability to spend the majority of the workday on the phone.
- Computer literacy and proficiency in Microsoft Word and Excel.
- Typing speed of at least 40 words per minute.
- Willingness and availability to attend all required training courses.
- Prior call center experience.
- Ability to pass pre-employment screening, including a criminal background check and drug screen.
Nice To Haves
- Mortgage and/or housing industry experience.
- College degree or relevant work experience.
- Demonstrated empathy while maintaining clear guidance and direction for clients.
- Positive and professional attitude.
- Customer service skills and a basic understanding of personal finance.
Responsibilities
- Educate homeowners on financial products and help align them with their financial goals.
- Deliver clear, consistent client education and program guidelines.
- Provide resources and customized client action plans as needed.
- Conduct high-volume inbound and outbound client phone communications professionally.
- Build and maintain positive client relationships through effective telephone engagement.
- Accurately enter, update, and transfer client data in applicable systems.
- Participate in required training related to programs, services, and compliance.
- Meet established performance, productivity, and behavioral expectations.
- Follow departmental policies, procedures, and quality standards, and incorporate management feedback.
Benefits
- Medical, dental, and vision benefits within 90 days of hire.
- Generous paid time off.
- Student loan forgiveness opportunities.
- 403(b) retirement plan.
- Recognition for performance.
- Paid training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
